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- Tasks: Guide customers through their online car purchase journey and deliver exceptional service.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer with a fun and supportive culture.
- Benefits: Earn up to £50,000 with uncapped potential, plus 28 days holiday and staff discounts.
- Why this job: Be part of a dynamic team that values your input and celebrates success together.
- Qualifications: Customer service experience preferred but passion and drive are key.
- Other info: Enjoy monthly paid time off for personal happiness and exciting team socials.
The predicted salary is between 15000 - 20000 £ per year.
We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers.
As part of the Online Sales team, you will be key to our business growth and ensuring our customers get a first-class service. You will be responsible for handling and managing the customer journey through the purchase of their vehicle online, ensuring we are providing the ultimate customer experience by supporting them throughout this process. You will be part of the team who generate over 35% of the company's total sales.
What will you be getting up to?
- Professional phone manner.
- Working as part of a team to deliver great customer service.
- Taking inbound phone calls to guide our customers through to purchasing their new car.
- Support and guide the customer through the finance and web order processes.
- Upsell of products we offer by tailoring to the customer's needs.
- Outbound pre and post collection calls from the web orders to generate a positive overall customer experience.
- Great time management skills to manage your own workload as well as supporting the daily tasks within the team.
- Deliver exceptional customer experience to every customer you come in contact with.
- Live the Motorpoint values of Proud, Honest, Supportive and Happy.
Full training will be provided.
What do we need from you?
- You will need to have a background or a desire to deliver.
- Experience in Customer Service or Call Centre environment preferred but not essential.
- We want people who are passionate about what they do, have a real sense of self drive and determination, share our values and put the customer at the centre of what you do.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 28 days holiday plus days off for your birthday, getting married, or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more.
Closing Date: 10th February. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Online Sales Executive in England employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Sales Executive in England
✨Tip Number 1
Get to know Motorpoint's values inside out! When you’re chatting with us, make sure to show how you embody being Proud, Honest, Supportive, and Happy. It’ll help you stand out as someone who truly fits into our team culture.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, it’s crucial to sound confident and friendly. Try role-playing with a mate to nail that professional phone manner before your interview.
✨Tip Number 3
Show us your passion for customer service! Share stories about how you've gone the extra mile for customers in the past. We love hearing about real experiences that highlight your dedication to delivering top-notch service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Motorpoint family!
We think you need these skills to ace Online Sales Executive in England
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining our team and helping customers find their perfect car.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention any customer service experience or relevant skills that show you can deliver the fantastic service we pride ourselves on.
Be Yourself: We love authenticity! Don’t be afraid to let your personality come through in your writing. We’re looking for fun, friendly people who embody our values, so show us who you are!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you one step closer to joining our amazing team!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Motorpoint. Understand their values like Proud, Honest, Supportive, and Happy. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Online Sales Executive, you'll be handling customer journeys. Prepare examples from your past experiences where you've delivered exceptional customer service. Highlight how you managed challenges and ensured a positive experience for customers.
✨Practice Your Phone Manner
Since you'll be taking inbound calls, practice your phone etiquette. Speak clearly, listen actively, and be ready to guide customers through the purchasing process. You might even want to do a mock call with a friend to get comfortable!
✨Demonstrate Team Spirit
Motorpoint values teamwork, so be prepared to discuss how you've worked collaboratively in previous roles. Share specific instances where you supported your colleagues or contributed to a team goal, showing that you can thrive in a fun and friendly environment.
