At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth vehicle handovers.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy 31 days holiday, paid time off for personal events, and staff discounts on cars.
- Other info: Embrace our values: Proud, Honest, Supportive, Happy, and Together while having fun!
- Why this job: Make a real difference in customer experiences while working with an amazing team.
- Qualifications: Strong customer service background and experience in team management required.
The predicted salary is between 32500 - 32500 £ per year.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers.
The Role: Customer Service Manager
Salary range: £32,500 per annum + Bonus
Location: Oldbury
Hours: 40 hour, 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.
* Due to the nature of the role we will require you to have a full UK driving licence*
Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they've had a great customer experience throughout their journey.
Let's tell you a little bit about what you will be doing:
- You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration.
- Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded.
- Ensure customer issues are resolved positively and on a same-day basis.
- Managing the customer service team, responsible for ensuring optimum staffing levels and evenly distributed workloads.
- Working as part of a team to ensure customer service (NPS) targets are met monthly.
- Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity.
- Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay.
Above everything else, you'll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You’ll also be ready for some serious fun!
What do we need from you?
- A proven track record of strong customer service working within a face-to-face customer service environment.
- Experience of people and team management.
- Strong verbal and written communication skills.
- Commitment to providing great customer service with strong organisational skills.
- Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be.
- Due to the nature of the role, we will require you to have a full UK driving licence.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 31 days holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
Customer Service Manager - Oldbury Retail · Oldbury employer: Motorpoint Ltd
At Motorpoint, we pride ourselves on being a fantastic employer that fosters a fun and supportive work culture, where our values of Proud, Honest, Supportive, Happy, and Together are at the heart of everything we do. As a Customer Service Manager in Oldbury, you'll enjoy competitive pay, generous holiday allowances, and unique benefits like paid time off for personal happiness, all while working with a dedicated team committed to delivering exceptional customer experiences. Join us and take advantage of growth opportunities in a thriving environment that values your contributions and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager - Oldbury Retail · Oldbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Service Manager role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Get social! Follow Motorpoint on LinkedIn and engage with their posts. Commenting and sharing your thoughts can help you get noticed by the hiring team and show your genuine interest in the company.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service management. Think about how you can demonstrate your experience in exceeding customer expectations and managing a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Motorpoint family!
We think you need these skills to ace Customer Service Manager - Oldbury Retail · Oldbury
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and friendliness into your words. Remember, we’re all about being happy and supportive here at Motorpoint!
Tailor Your Application:Make sure to tailor your application to the Customer Service Manager role. Highlight your experience in customer service and team management, and how you embody our values of Proud, Honest, Supportive, Happy, and Together. This will show us that you’re a perfect fit for our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the heart of your experience and skills. It makes it easier for us to see why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just like our customer service approach!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to really understand Motorpoint's values: Proud, Honest, Supportive, Happy, and Together. Think about how you can demonstrate these values through your past experiences and how they align with your own work ethic.
✨Prepare for Customer Scenarios
As a Customer Service Manager, you'll need to handle various customer situations. Prepare by thinking of specific examples where you've exceeded customer expectations or resolved issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Team Management Skills
Since this role involves managing a team, be ready to discuss your leadership style. Share examples of how you've motivated your team, managed workloads, and identified training needs. Highlight any mentoring experiences that showcase your ability to develop others.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Ask about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
