At a Glance
- Tasks: Lead a team to deliver exceptional customer service and ensure smooth vehicle handovers.
- Company: Join a unique car dealership that values customer satisfaction and teamwork.
- Benefits: Enjoy paid time off, 31 days holiday, staff discounts, and personal development opportunities.
- Why this job: Make a real difference in customer experiences while having fun at work.
- Qualifications: Strong customer service background and experience in team management required.
- Other info: Dynamic role with opportunities for growth and a supportive team culture.
The predicted salary is between 29131 - 30171 Β£ per year.
Overview
Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being nothing like other car dealerships, this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they\βve had a great customer experience throughout their journey.
Responsibilities
- You will have overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration
- Delivering fantastic customer service to ensure customers\β needs are not just met but exceeded through fantastic customer service
- Ensure customer issues are resolved positively and on a same-day basis
- Managing of the customer service team, responsible for ensuring optimum staffing levels and evenly distributed work loads.
- Working as part of a team to ensure customer service (NPS) targets are met monthly
- Working closely with the Sales Manager to streamline and improve the customer journey at every opportunity
- Liaising with other key departments on site to ensure the customer can receive their new car in a same-day service, and managing expectations if there is to be a short delay
- Above everything else, you\βll live the Motorpoint values of Proud, Honest, Supportive, Happy and Together. You\βll also be ready for some serious fun!
Qualifications
- A proven track record of strong customer service working within a face-to-face customer service environment
- Experience of people and team management
- Strong verbal and written communication skills
- Commitment to providing great customer service with strong organisational skills
- Ability to identify training needs and have a passion for mentoring and coaching others to be the best they can be
- Due to the nature of the role, we will require you to have a full UK driving licence
Role details
- Salary range: Β£29,131 β Β£30,171 + Bonus
- Location: Derby
- Hours: 40 hour, 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.
What is in it for you?
- Paid time off every month to do something that makes you happy
- 31 days holiday plus days off for your birthday, getting married or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our \βMy M.O.T\β platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
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Customer Service Manager - Derby employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Customer Service Manager - Derby
β¨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they interact with customers. This will help you tailor your answers to show you're a perfect fit for their team.
β¨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you've exceeded customer expectations in the past.
β¨Tip Number 3
Be ready to share specific examples! Think of times when you resolved customer issues quickly or improved a process. These stories will demonstrate your experience and commitment to fantastic customer service.
β¨Tip Number 4
Donβt forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Customer Service Manager - Derby
Some tips for your application π«‘
Show Your Customer Service Passion: When you're writing your application, make sure to highlight your love for customer service. We want to see how you've gone above and beyond in previous roles to create fantastic experiences for customers. Share specific examples that showcase your skills!
Tailor Your Application: Donβt just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your experience aligns with our values of being Proud, Honest, Supportive, Happy, and Together. Itβll show us youβre genuinely interested!
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Customer Service Manager role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website. Itβs the best way for us to receive your application and ensures you donβt miss out on any important details. Plus, it shows us youβre keen to join the StudySmarter team!
How to prepare for a job interview at Motorpoint Ltd
β¨Know the Company Values
Before your interview, make sure you understand the core values of the company. Since this role is all about living the Motorpoint values of Proud, Honest, Supportive, Happy, and Together, think of examples from your past experiences that demonstrate how you embody these values.
β¨Prepare for Customer Scenarios
Expect to discuss real-life customer service scenarios during your interview. Prepare specific examples where you've gone above and beyond to exceed customer expectations or resolved issues effectively. This will show your potential employer that you have the hands-on experience theyβre looking for.
β¨Showcase Your Team Management Skills
As a Customer Service Manager, you'll be responsible for managing a team. Be ready to talk about your experience in people management, including how you've motivated your team, handled conflicts, and ensured optimal staffing levels. Highlight any training or mentoring you've provided to help others succeed.
β¨Ask Insightful Questions
At the end of the interview, donβt forget to ask questions! Inquire about the team dynamics, how success is measured in the role, or what challenges the department is currently facing. This shows your genuine interest in the position and helps you assess if itβs the right fit for you.