Customer Service Manager - Derby

Overview

We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer’s Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will deliver the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!

The Role: Customer Service Manager

Salary range: £29,131 – £30,171 + Bonus

Location: Derby

Hours: 40 hours, 5 days out of 7 on a rota. This will include the weekend when we experience our busiest days.

Note: A full UK driving licence is required for the role.

Our Customer Service Manager plays a key role in maintaining our strong reputation with our customers. We pride ourselves on being different from other car dealerships, and this role helps us achieve that by ensuring our customers leave our showrooms feeling satisfied they’ve had a great customer experience throughout their journey.

Responsibilities

• Overarching responsibility for the smooth running of the full vehicle handover process, including all paperwork, finance sign-ups and vehicle demonstration
• Delivering fantastic customer service to ensure customers’ needs are not just met but exceeded
• Ensure customer issues are resolved positively on a same-day basis
• Manage the customer service team, ensuring optimum staffing levels and evenly distributed workloads
• Work as part of a team to ensure customer service (NPS) targets are met monthly
• Work closely with the Sales Manager to streamline and improve the customer journey at every opportunity
• Liaise with other key departments on site to ensure the customer can receive their new car in a same-day service, and manage expectations if there is a short delay
• Live the Motorpoint values of Proud, Honest, Supportive, Happy and Together

What we need from you

• A proven track record of strong customer service in a face-to-face environment
• Experience of people and team management
• Strong verbal and written communication skills
• Commitment to providing great customer service with strong organisational skills
• Ability to identify training needs and mentor/coaching passion for helping others be the best they can be
• Full UK driving licence

What is in it for you

• Paid time off every month to do something that makes you happy
• 31 days holiday plus days off for your birthday, getting married or moving house
• Additional holidays for length of service
• Long service awards
• Staff discount on cars and finance options
• Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
• Smart Tech in partnership with Currys
• Cycle to work
• Pension
• Healthcare
• Enhanced Parental Leave
• Employee Assistance Programme (EAP)
• Vocational and personal development training courses
• Quarterly team socials
• Team feasts
• Scratch card rewards
• Sharesave scheme (SAYE)
• Plus much more!

Closing Date: 7th of October 2025

Please note this role may close early if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.

We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.