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- Tasks: Deliver exceptional customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's top omnichannel car retailer with a focus on quality and service.
- Benefits: Enjoy paid time off, discounts, training, and a supportive work environment.
- Why this job: Be part of a fun team that values growth, collaboration, and customer satisfaction.
- Qualifications: A full UK driving licence and a passion for great customer service are essential.
- Other info: Opportunities for personal development and a vibrant workplace culture await you!
We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivalled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver.
You will be joining Motorpoint during a very exciting time, as we continue to expand across the UK. This means you will have the opportunity to positively impact, build and influence the growth of the company.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fuelling the growth of our amazing business and the careers and opportunities for our colleagues.
If you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
If you were to join us as Sales Support, here is what you want to know:
- Salary: £12.25 per hour + bonus
- Location: Swansea
- Shift pattern: 5 days over 7, including weekends
- Hours: 40 per week
- Contract type: Permanent
Due to the nature of the role we will require you to have a full UK driving licence.
Our Sales Support are key to our business. You will be the first and often last face our customers see during their buying experience, this means you can ensure our customers leave with a smile every time.
What will my day-to-day look like?
- Delivering fantastic customer service to ensure customers' needs are not just met but exceeded mainly over the telephone and also face-to-face.
- Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency.
- Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved.
- Qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member.
- Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly.
- Working as part of a team to ensure customer service (NPS) targets are met every month.
What we'd like you to have:
- A full UK driving licence is essential.
- Passion for delivering great service for our customers, from any industry, whether you have worked in retail, hospitality or any other customer-facing role.
- Commitment to great customer service and strong people, communication and organisational skills whilst working and supporting their team with enthusiasm.
- Experience with resolution handling would be desirable.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 28 days holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed.
Customer Experience Support - Swansea employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Swansea
✨Tip Number 1
Familiarise yourself with Motorpoint's values: PROUD, HAPPY, HONEST, SUPPORTIVE. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Research common customer service scenarios and resolutions. Being able to discuss specific examples of how you've handled customer issues effectively will show your problem-solving skills and empathy.
✨Tip Number 3
Connect with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare questions that reflect your interest in the role and the company’s growth. Asking insightful questions during your interview can set you apart and show your enthusiasm for being part of their mission.
We think you need these skills to ace Customer Experience Support - Swansea
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Support position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work for Motorpoint. Mention specific examples from your past experiences that showcase your communication skills and ability to resolve issues effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Motorpoint Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences in retail or hospitality where you went above and beyond to help a customer.
✨Demonstrate Empathy and Problem-Solving Skills
Prepare to discuss how you've handled customer complaints or issues in the past. Highlight your ability to listen, empathise, and resolve problems efficiently, as this is crucial for the role.
✨Familiarise Yourself with the Company Values
Motorpoint values being PROUD, HAPPY, HONEST, and SUPPORTIVE. Think about how you can embody these values in your responses and provide examples of how you've demonstrated them in previous roles.
✨Prepare Questions for the Interviewers
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company, and it gives you a chance to learn more about the team and culture.
