At a Glance
- Tasks: Deliver amazing customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's leading car retailer with a fun and supportive culture.
- Benefits: Enjoy competitive pay, paid time off, discounts, and personal development opportunities.
- Other info: Flexible hours, team socials, and a vibrant work environment await you!
- Why this job: Be part of a mission to create the best customer experience while working with a fantastic team.
- Qualifications: Full UK driving licence and experience in customer service are essential.
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:
To be the Car Buyer\'s Champion, trusted to deliver unrivalled Choice, Value and Quality.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Sales Support
Salary: £25,480 per annum basic + Bonus
Location: Peterborough
Contract Type: Permanent
Hours: 40 hours, 5 days out of 7 on a rota – weekend working will be required.
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasksand resolving customer queries with efficiency
- Using our CRMsystem to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaisingwith internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days\' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 23rd December 2025
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Peterborough in Hebburn employer: Motorpoint Ltd
At Motorpoint, we pride ourselves on being an exceptional employer, fostering a vibrant work culture in Peterborough that prioritises teamwork and employee well-being. With a range of benefits including paid time off for personal happiness, generous holiday allowances, and opportunities for vocational development, we empower our colleagues to thrive both personally and professionally. Join us to be part of a supportive team that embodies our values of being Proud, Honest, Supportive, Happy, and Together, all while delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Support - Peterborough in Hebburn
✨Tip Number 1
Get to know Motorpoint! Research their values and mission. When you understand what makes them tick, you can tailor your approach in interviews and conversations to show you're a perfect fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in the role. This will help you feel more confident and prepared when discussing your experience during interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the company culture and what it’s really like to work at Motorpoint, plus they might even refer you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Motorpoint family. Don’t wait too long, though – apply early to stand out!
We think you need these skills to ace Customer Experience Support - Peterborough in Hebburn
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in delivering great customer service. Whether it's from retail, hospitality, or any other industry, we want to see how you've made customers happy!
Be Yourself:We love authenticity! When writing your application, let your personality shine through. Share your enthusiasm and how you align with our values: Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application:Take a moment to read the job description carefully and tailor your application to match. We appreciate when candidates show they understand what we're looking for and how they can contribute to our mission.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s quick and easy, and it helps us keep track of all applications efficiently!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries or complaints in previous jobs. Highlight your communication skills and any relevant experience, even if it’s from a different industry.
✨Familiarise Yourself with CRM Systems
As the job involves using a CRM system, it’s beneficial to brush up on your tech skills. If you have experience with similar systems, be ready to discuss how you used them to manage customer interactions efficiently. If not, express your willingness to learn quickly.
✨Prepare Questions for the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and what success looks like in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
