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- Tasks: Deliver amazing customer service and manage queries in a fun, supportive team.
- Company: Join Motorpoint, the UK's leading car retailer, in our exciting new Leeds store.
- Benefits: Enjoy competitive pay, bonuses, discounts, and paid time off for happiness.
- Other info: Dynamic training, career growth, and a vibrant team culture await you!
- Why this job: Be part of something special from day one and shape the future of customer experience.
- Qualifications: Full UK driving licence and a passion for delivering great customer service.
The predicted salary is between 26000 - 28000 ÂŁ per year.
We’re thrilled to announce the launch of our new store in Leeds, our 22nd store across the UK and a major milestone in our continued growth journey. This is more than just a new location… it’s a chance to help shape something special from day one. To set our new team up for success, all new starters will receive full training at a nearby Motorpoint store, working closely with the local team to build skills, confidence and a real sense of connection before opening day.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role:
- Sales Support
- Salary: ÂŁ13 per hour basic + Bonus
- Location: Leeds
- Contract Type: Permanent
- Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: Wednesday 20th May 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Leeds employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Leeds
✨Tip Number 1
Get to know Motorpoint! Research their values and culture so you can show how you fit in. When you understand what makes them tick, you can tailor your approach and stand out during interviews.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering fantastic service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Motorpoint family right from the start.
We think you need these skills to ace Customer Experience Support - Leeds
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show us what makes you unique and how you align with our values.
Tailor Your Application: Make sure to customise your application for the Customer Experience Support role. Highlight your relevant experience in customer service and how it relates to what we do at Motorpoint. This shows us you’re genuinely interested!
Show Enthusiasm: We love a positive attitude! In your application, express your excitement about joining our team and contributing to our mission of being the Car Buyer’s Champion. Let us know why you want to be part of this journey!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Motorpoint's values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries or complaints in previous jobs. Highlight your communication skills and how you work well in a team to resolve issues efficiently.
✨Be Ready for Role-Play Scenarios
During the interview, you might be asked to participate in role-play scenarios to assess your customer interaction skills. Practice responding to common customer situations, focusing on being friendly, proactive, and solution-oriented. This will help you stand out as a candidate who can handle real-life situations.
✨Ask Thoughtful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training process at the nearby store or how the team collaborates to meet customer service targets. This shows your genuine interest in the role and helps you understand if it's the right fit for you.