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- Tasks: Deliver amazing customer service and manage queries in a fun, supportive team.
- Company: Join Motorpoint, the UK's leading car retailer with a vibrant culture.
- Benefits: Enjoy competitive pay, monthly bonuses, and fantastic perks like discounts and extra holidays.
- Why this job: Be part of a mission to create the best car buying experience while having fun.
- Qualifications: Full UK driving licence and a passion for great customer service required.
- Other info: Opportunities for personal development and team socials await you!
The predicted salary is between 10 - 15 £ per hour.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role:
- Sales Support
- Salary: £12.25 per hour + monthly bonus
- Location: Glasgow
- Contract Type: Permanent
- Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 22nd February 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Glasgow Retail · Glasgow employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Glasgow Retail · Glasgow
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and think about how you can demonstrate being Proud, Honest, Supportive, Happy, and Together. This will show them you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering fantastic customer service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your teamwork skills! Motorpoint values collaboration, so be prepared to discuss how you've worked with others in the past to achieve a common goal. Highlighting your ability to work together will make you stand out.
✨Tip Number 4
Apply through our website! We want to see your application as soon as possible, especially since the role might close early. Plus, applying directly shows your enthusiasm for joining the Motorpoint family!
We think you need these skills to ace Customer Experience Support - Glasgow Retail · Glasgow
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. Whether it's from retail, hospitality, or any other industry, we want to see how you've made customers happy!
Be Yourself!: We love authenticity! When writing your application, let your personality shine through. Share your enthusiasm for the role and how you align with our values: Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to match. We appreciate when candidates show they understand what we're looking for and how they can contribute to our mission.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries in the past. Highlight your communication skills and any experience you have with CRM systems, as this will be crucial for the position.
✨Be Ready for Teamwork Questions
Motorpoint values teamwork highly, so expect questions about how you work with others. Prepare to discuss a time when you collaborated effectively with a team to achieve a goal or resolve an issue, showcasing your supportive attitude.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
