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- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Enjoy competitive pay, bonuses, and fantastic perks like discounts and time off.
- Why this job: Be part of a fun, supportive team making a real difference for customers.
- Qualifications: Full UK driving licence and experience in customer service required.
- Other info: Opportunities for personal development and team socials await you!
The predicted salary is between 12 - 16 ÂŁ per hour.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers.
The Role:
- Sales Support
- Salary: ÂŁ12.25 per hour basic + competitive bonus
- Location: Edinburgh
- Contract Type: Permanent
- Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Edinburgh employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Edinburgh
✨Tip Number 1
Get to know Motorpoint's values inside out! When you’re chatting with us, drop in how you align with being Proud, Honest, Supportive, Happy, and Together. It shows you’re not just looking for a job, but you genuinely want to be part of our team.
✨Tip Number 2
Practice your customer service skills before the interview. Think about times you've gone above and beyond for a customer. We love hearing those stories, so be ready to share how you’ve made someone’s day better!
✨Tip Number 3
Don’t forget to ask questions during your interview! We want to see your enthusiasm for the role. Ask about team dynamics or how we celebrate successes together. It shows you’re keen to fit in and contribute.
✨Tip Number 4
Apply through our website for the best chance! It’s super easy and ensures your application gets to the right people. Plus, it shows you’re proactive and serious about joining our amazing team at Motorpoint.
We think you need these skills to ace Customer Experience Support - Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. We want to see how you've made customers happy in the past, so share those stories!
Be Yourself: Let your personality shine through in your application! We’re looking for enthusiastic and proactive individuals who align with our values. Don’t be afraid to show us what makes you unique.
Tailor Your Application: Take a moment to read through the job description and tailor your application accordingly. Mention specific skills or experiences that relate directly to the role – it shows us you’re genuinely interested!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t miss out!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Motorpoint's values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries or complaints in previous jobs. Highlight your communication skills and any instances where you went above and beyond for a customer.
✨Be Ready for Teamwork Questions
Motorpoint emphasises teamwork, so expect questions about how you work with others. Prepare to discuss times when you collaborated effectively with colleagues to achieve a common goal, and be ready to share how you handle conflicts within a team.
✨Practice Using CRM Systems
As the role involves using a CRM system, it’s beneficial to brush up on your tech skills. If you have experience with similar systems, be prepared to discuss that. If not, consider doing a bit of research on common CRM functionalities to show your willingness to learn.
