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- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join Motorpoint, the UK's leading car retailer with a fun and supportive culture.
- Benefits: Enjoy competitive pay, paid time off, discounts, and career development opportunities.
- Why this job: Be part of a mission to create the best customer experience while working with a fantastic team.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible hours, team socials, and a positive work environment await you!
The predicted salary is between 12 - 16 ÂŁ per hour.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role:
- Sales Support
- Salary: ÂŁ12.25 per hour basic + Bonus
- Location: Derby
- Contract Type: Permanent
- Hours: 20 hours, 3 days - weekend working required
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 18th February 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Derby Derby employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Derby Derby
✨Tip Number 1
Get to know Motorpoint's values inside out! When you’re chatting with us, drop in how you align with being Proud, Honest, Supportive, Happy, and Together. It shows you’re not just looking for a job, but you genuinely want to be part of our team.
✨Tip Number 2
Practice your customer service skills before the interview. Think about scenarios where you’ve gone above and beyond for a customer. We love hearing about real experiences that showcase your enthusiasm and proactive attitude!
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you’re interested in the role and the company. Ask about team dynamics or how we measure success in customer service – it’ll make you stand out as someone who’s truly engaged.
✨Tip Number 4
Apply through our website for the best chance! We keep an eye on applications that come directly from there, so make sure you hit that apply button early. Remember, the sooner you apply, the better your chances!
We think you need these skills to ace Customer Experience Support - Derby Derby
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. Whether it's from retail, hospitality, or any other industry, we want to see how you've made customers happy!
Be Yourself: Let your personality shine through in your application! We’re looking for enthusiastic and proactive individuals who align with our values of being Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Take a moment to tailor your CV and cover letter to the role. Mention specific skills that match the job description, like strong communication and teamwork skills, so we can see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing candidates we want to meet.
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered excellent customer service in previous roles. Whether it's resolving a complaint or going the extra mile for a customer, having these stories ready will help you stand out as a candidate who truly understands the importance of customer experience.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system to manage customer queries, it’s beneficial to brush up on any relevant software you’ve used before. If you have experience with similar systems, be ready to discuss how you used them effectively to enhance customer interactions.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, how success is measured in the role, or what a typical day looks like. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
