Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver amazing customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's leading car retailer with a fun and supportive culture.
- Benefits: Enjoy competitive pay, monthly bonuses, and fantastic perks like discounts and extra holidays.
- Other info: Opportunities for personal development and a vibrant team atmosphere await you!
- Why this job: Be part of a mission to create the best car buying experience while working with a great team.
- Qualifications: Customer service experience and a full UK driving licence are essential.
The predicted salary is between 26000 - 27000 £ per year.
Who are we? We are Motorpoint, the UK's leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role:
- Sales Support
- Salary: £13.00 per hour + monthly bonus
- Location: Coventry
- Contract Type: Permanent
- Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our "My M.O.T" platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 5th May 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Coventry employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Coventry
✨Tip Number 1
Get to know Motorpoint's values inside out! When you’re chatting with us, drop in how you align with being Proud, Honest, Supportive, Happy, and Together. It shows you’re not just looking for a job, but you genuinely want to be part of our mission.
✨Tip Number 2
Practice your customer service skills before the interview. Think about scenarios where you’ve gone above and beyond for a customer. We love hearing about real experiences that showcase your enthusiasm and proactive attitude!
✨Tip Number 3
Don’t forget to ask questions during your interview! Show us you’re interested in the role and the team. Ask about our CRM system or how we work together to meet customer service targets. It’ll make you stand out as someone who’s ready to jump in!
✨Tip Number 4
Apply through our website as soon as you can! The sooner you get your application in, the better your chances are. Plus, it shows you’re keen and ready to join our amazing team in Coventry!
We think you need these skills to ace Customer Experience Support - Coventry
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in delivering great customer service. Whether it's from a previous job or a volunteer role, we want to see how you've made customers happy and resolved their queries.
Be Yourself: Let your personality shine through in your application! We’re looking for enthusiastic and proactive individuals who align with our values of being Proud, Honest, Supportive, Happy, and Together. Don’t be afraid to show us who you are!
Tailor Your Application: Take a moment to read the job description carefully and tailor your application to match. Use keywords from the listing to demonstrate that you understand what we’re looking for in a Customer Experience Support role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our amazing team at Motorpoint!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Motorpoint's values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Since the role focuses on delivering fantastic customer service, prepare specific examples of how you've successfully handled customer queries in the past. Highlight your communication skills and any situations where you went above and beyond to ensure customer satisfaction.
✨Be Ready for Teamwork Questions
Motorpoint values teamwork, so expect questions about how you work with others. Prepare to discuss a time when you collaborated effectively with a team to achieve a goal or resolve an issue. This will demonstrate your ability to contribute positively to their team environment.
✨Practice Using CRM Systems
As the role involves using a CRM system, it’s beneficial to brush up on your tech skills. If you have experience with similar systems, be ready to discuss it. If not, consider doing a bit of research on common CRM functionalities to show your willingness to learn and adapt.