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- Tasks: Deliver amazing customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's leading car retailer with a fun and supportive culture.
- Benefits: Enjoy competitive pay, paid time off, discounts, and personal development opportunities.
- Why this job: Be part of a mission to create the best car buying experience for customers.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Dynamic team environment with great career growth and team socials.
Overview
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision:
To be the Car Buyer\’s Champion, trusted to deliver unrivalled Choice, Value and Quality.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done – and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Sales Support
Salary: £12.25 per hour + bonus
Location: Burnley
Contract Type: Permanent
Hours: 40 hours, 5 days out of 7 on a rota – weekend working will be required.
Responsibilities
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
Requirements
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days\’ holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date
Closing Date: 24th October 2025
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed
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Customer Experience Support - Burnley Burnley employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Burnley Burnley
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and think about how you can demonstrate being Proud, Honest, Supportive, Happy, and Together. This will show that you're not just a fit for the role, but for the team too!
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about delivering fantastic customer service, think of examples from your past experiences where you've gone above and beyond. Be ready to share these stories during your chat with us.
✨Tip Number 3
Don’t forget to ask questions! When you get the chance, ask about the team dynamics or how success is measured in customer service. This shows your interest and helps you figure out if Motorpoint is the right place for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really keen on joining the Motorpoint family!
We think you need these skills to ace Customer Experience Support - Burnley Burnley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills!
Be Yourself: We love authenticity! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to show us what makes you unique – we’re all about being proud, honest, and supportive.
Tailor Your Application: Take a moment to read through the job description and align your application with our values: Proud, Happy, Honest, Supportive, and Together. Show us how you embody these values in your work and life!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place quickly. We can’t wait to hear from you!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think about how you can demonstrate these values through your past experiences and be ready to share specific examples that align with them.
✨Showcase Your Customer Service Skills
Since this role is all about delivering fantastic customer service, prepare to discuss your previous experiences in this area. Have a couple of stories ready that highlight your ability to resolve queries efficiently and manage customer relationships effectively.
✨Familiarise Yourself with CRM Systems
As the job involves using a CRM system, it’s a good idea to brush up on your knowledge of such systems. If you have experience with any specific CRM software, be sure to mention it. If not, express your willingness to learn and adapt quickly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.