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- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join Motorpoint, the UK's leading car retailer with a fun and supportive culture.
- Benefits: Enjoy competitive pay, monthly paid time off, and discounts at retailers.
- Why this job: Be part of a mission to create the best car buying experience for customers.
- Qualifications: Full UK driving licence and great customer service skills required.
- Other info: Opportunities for personal development and team socials await you!
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role:
- Sales Support
- Salary: ÂŁ12.25 per hour + bonus
- Location: Burnley
- Contract Type: Permanent
- Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
What will you be getting up to?
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
What do we need from you?
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: 24th October 2025
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Burnley employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Burnley
✨Tip Number 1
Get to know Motorpoint's values inside out! When you’re chatting with them, drop in how you align with being Proud, Honest, Supportive, Happy, and Together. It shows you’re not just after a job, but you genuinely want to be part of their mission.
✨Tip Number 2
Practice your customer service skills before the interview. Think about scenarios where you’ve gone above and beyond for a customer. Share those stories during your chat – it’ll make you stand out as someone who truly gets what great service is all about!
✨Tip Number 3
Don’t forget to show off your teamwork skills! Motorpoint loves a collaborative spirit, so be ready to discuss how you’ve worked with others to achieve goals. Teamwork makes the dream work, right?
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Motorpoint family. Don’t wait too long though; the sooner you apply, the better!
We think you need these skills to ace Customer Experience Support - Burnley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. Whether it's from retail, hospitality, or any other industry, we want to see how you've made customers happy!
Be Yourself: Let your personality shine through in your application! We’re looking for enthusiastic and proactive individuals who align with our values of being Proud, Honest, Supportive, Happy, and Together.
Tailor Your Application: Take a moment to tailor your application to the role. Mention specific skills that match the job description, like strong communication and teamwork skills, so we can see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Motorpoint.
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Values
Before your interview, take some time to understand Motorpoint's core values: Proud, Honest, Supportive, Happy, and Together. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples of how you've delivered excellent customer service in previous roles. Whether it's resolving a complaint or going the extra mile for a customer, having these stories ready will help you stand out as a candidate who truly understands the importance of customer experience.
✨Familiarise Yourself with CRM Systems
Since the role involves using a CRM system, it’s beneficial to brush up on your knowledge of such systems. If you have experience with any CRM software, be ready to discuss it. If not, consider doing a bit of research on common features and functionalities to show your willingness to learn.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about team dynamics, how success is measured in the role, or what a typical day looks like. It’s a great way to engage with the interviewer and leave a lasting impression.