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- Tasks: Deliver exceptional customer service and manage queries efficiently.
- Company: Join Motorpoint, the UK's top retailer for nearly new cars, focused on quality and service.
- Benefits: Enjoy paid time off, discounts, training, and a supportive work environment.
- Why this job: Be part of a fun, friendly team that values great service and personal growth.
- Qualifications: A full UK driving licence and a passion for customer service are essential.
- Other info: Opportunities for personal development and team socials await you!
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailor of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want.
We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers, fuelling the growth of our amazing business and the careers and opportunities for our colleagues.
So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
If you were to join us as Sales Support, here is what you want to know:
- Salary: £12.25 per hour + bonus
- Location: Birtley
- Shift pattern: 5 days over 7, including weekends
- Hours: 40 per week
- Contract type: Permanent
* Due to the nature of the role we will require you to have a full UK driving licence*
Our Sales Support are key to our business. You will be the first and often last face our customers see during their buying experience, this means you can ensure our customers leave with a smile every time.
What will my day-to-day look like?
- Delivering fantastic customer service to ensure customers needs are not just met but exceeded mainly over the telephone and also face-to-face
- Managing a variety of administration processes such as pre and post-collection queries and issues, with the ability to record, handle and resolve customer issues with empathy and efficiency
- Using our CRM system daily to create customer cases and ensuring actions are taken until the issue has been resolved
- You will be qualifying customer needs on arrival at site, ensuring their queries are dealt with quickly and effectively by the relevant team member
- Ensuring our customers have a great experience by contacting relevant parties internally to ensure enquiries and complaints are processed correctly
- Working as part of a team to ensure customer service (NPS) targets are met every month
What we’d like you to have:
A full UK driving licence is essential. You will also need to be really passionate about delivering a great service for our customers, this can be from any industry, whether you have worked in retail, hospitality or any other customer-facing role. We want people who are committed to great customer service and show strong people, communication and organisational skills whilst working and supporting their team with bags of enthusiasm.
Experience with resolution handling would be desirable.
What is in it for you?
- Paid time off every month to do something that makes you happy
- 28 days holiday plus days off for your birthday, getting married or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed
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Customer Experience Support - Birtley employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Birtley
✨Tip Number 1
Familiarise yourself with Motorpoint's values: PROUD, HAPPY, HONEST, SUPPORTIVE. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles.
✨Tip Number 2
Highlight your customer service experience, especially in fast-paced environments. Be ready to share specific examples of how you've exceeded customer expectations and resolved issues effectively.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you handle difficult situations with empathy. This is crucial for a role that involves managing customer queries and complaints.
✨Tip Number 4
Research the automotive industry and Motorpoint's position within it. Being knowledgeable about their services and the market can help you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Customer Experience Support - Birtley
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Support position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service or similar roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver excellent customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and explain why you want to work at Motorpoint. Mention specific examples from your past experiences that showcase your communication skills and ability to resolve issues effectively.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Motorpoint Ltd
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences in retail or hospitality where you went above and beyond to help a customer.
✨Familiarise Yourself with the Company Values
Motorpoint values being PROUD, HAPPY, HONEST, and SUPPORTIVE. During the interview, relate your personal values to these and demonstrate how you embody them in your work ethic and interactions.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Prepare by thinking of situations where you successfully resolved issues, focusing on your empathy and efficiency.
✨Highlight Teamwork Experience
Since the role involves working as part of a team, be ready to discuss your experience collaborating with others. Share examples of how you contributed to team goals and supported your colleagues in achieving success.