At a Glance
- Tasks: Manage customer queries and ensure smooth handovers with a proactive approach.
- Company: Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Paid time off, 28 days' holiday, staff discounts, and more perks.
- Other info: Enjoy team socials, personal development, and a vibrant work culture.
- Why this job: Join a supportive team and make a real difference in customer experience.
- Qualifications: Full UK driving licence and strong customer service skills required.
Company Overview
Motorpoint is the UK's leading omnichannel car retailer of nearly new cars. Our vision is to be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality.
Responsibilities
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding each customer's needs when they arrive and ensuring a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
Qualifications
- A full UK driving licence is essential
- Experience of delivering great customer service, from any industry
- Strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Enthusiastic, proactive and customer‑focused attitude
- Positive attitude aligned with our values: Proud, Honest, Supportive, Happy and Together
Benefits
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high‑street retailers and restaurants through the 'My M.O.T' platform
- Smart Tech partnership with Currys
- Cycle to work scheme
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
EEO Statement
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support employer: Motorpoint Ltd
Motorpoint is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture where teamwork and customer satisfaction are at the forefront. With generous benefits such as paid time off for personal happiness, extensive holiday allowances, and opportunities for vocational training, employees can thrive both personally and professionally in a supportive environment. Located in the heart of the UK, Motorpoint not only champions car buyers but also invests in its staff, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Support
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motorpoint Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motorpoint Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Support
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motorpoint Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Motorpoint Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motorpoint Ltd!
How to prepare for a job interview at Motorpoint Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
