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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage admin tasks in a dynamic retail environment.
- Company: Leading UK car retailer known for its commitment to customer satisfaction.
- Benefits: Competitive pay, bonuses, paid time off, and a pension scheme.
- Other info: Exciting opportunities for growth in a supportive workplace.
- Why this job: Join a vibrant team and make a real difference in customer experiences.
- Qualifications: Full UK driving licence and a strong focus on customer service.
The predicted salary is between 27040 - 27360 £ per year.
A leading UK car retailer is seeking a Sales Support professional in Sheffield to deliver exceptional customer service both over the phone and face-to-face. This role involves managing administration tasks, resolving customer queries efficiently, and liaising with internal teams.
Candidates must have a full UK driving licence and a strong customer focus. The position offers a competitive salary of £13.00 per hour plus bonuses, with various employee benefits including paid time off and a pension scheme.
Customer Experience Advisor - Sales Support employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Advisor - Sales Support
✨Tip Number 1
Get to know the company! Research their values and customer service approach. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone communication, try role-playing with a friend. This will help you sound confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Be prepared for face-to-face interactions! Brush up on your body language and active listening skills. Remember, first impressions count, so show them you’re approachable and eager to help.
✨Tip Number 4
Apply through our website! We want to see your application, and it’s the best way to ensure it gets noticed. Plus, you’ll find all the info you need about the role and our awesome benefits!
We think you need these skills to ace Customer Experience Advisor - Sales Support
Some tips for your application 🫡
Show Your Customer Focus: When writing your application, make sure to highlight your customer service experience. We want to see how you've gone above and beyond to help customers in the past, whether it's over the phone or face-to-face.
Tailor Your CV: Don’t just send out the same CV for every job. We love it when candidates tailor their CVs to match the job description. Make sure to emphasise your skills that align with the Sales Support role and the specific tasks mentioned.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Inside Out
Before your interview, do some homework on the car retailer. Understand their values, mission, and what sets them apart in the market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about specific situations where you resolved queries or went above and beyond for a customer. This will demonstrate your strong customer focus, which is crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to sales support and customer experience. Practice your responses to questions like 'How would you handle a difficult customer?' or 'Can you describe a time when you worked with a team to solve a problem?'. This will help you feel more confident during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your professionalism, which is key in a customer-facing role.