At a Glance
- Tasks: Coordinate vehicle deliveries and collections while providing top-notch customer service.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer focused on quality and customer satisfaction.
- Benefits: Enjoy 31 days holiday, staff discounts, and monthly paid time off for personal happiness.
- Other info: Flexible role with opportunities for personal and professional development.
- Why this job: Be part of a fun, supportive team that values collaboration and customer experience.
- Qualifications: Customer service experience is a plus; strong communication and organisational skills are essential.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivalled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do). We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues. So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role
As a Customer Delivery and Collection Coordinator, you will play a key role in ensuring the smooth and timely delivery and collection of vehicles while providing a high standard of customer service. This role requires confidence in dealing with customers and coordinating logistics with third-party companies. You will work closely with our stock control and finance teams to ensure efficient operations.
What will you be getting up to?
- Customer Communication: Act as the primary point of contact for customers regarding vehicle delivery and collection, addressing any queries or concerns with confidence and professionalism. Ensure timely and clear communication throughout the process.
- Coordination and Scheduling: Assist in planning, coordinating, and executing vehicle deliveries and collections from customers’ homes. Liaise with third-party logistics companies to schedule and track the progress of deliveries and collections, ensuring all stakeholders are kept informed and updated.
- Issue Resolution: Identify and resolve any delivery or collection issues promptly, including delays or discrepancies. Communicate effectively with customers and logistics partners to ensure issues are handled efficiently, meeting both customer and business needs.
- Documentation and Administration: Ensure all relevant documentation is completed and processed accurately and promptly, including delivery/collection paperwork and customer feedback forms.
- Performance and Feedback: Support the department in meeting customer service (Net Promoter Score - NPS) targets. Gather feedback from customers about their delivery and collection experiences to help improve services.
- Collaboration: Work closely with our buyers, stock control, logistics, and finance teams to ensure vehicle availability and smooth movement. The role will also involve supporting broader Supply Chain operations to ensure efficient coordination and high standards of customer service.
- Flexibility and Support: Be prepared to assist with additional tasks and responsibilities within the department as required, demonstrating flexibility and the ability to support other functions when needed.
What do we need from you?
- Experience in customer service is a benefit but not essential.
- Must be confident when speaking with customers and handling their queries.
- Strong organisational and communication skills.
- Ability to manage multiple tasks and deadlines efficiently.
- Problem-solving skills, with a focus on delivering prompt solutions.
- Familiarity with logistics tracking systems and administrative processes is advantageous.
- A proactive, positive attitude with a commitment to maintaining high standards of customer service.
What is in it for you?
- Paid time off every month to do something that makes you happy.
- 31 days holiday plus days off for your birthday, getting married or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training course.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
StudySmarter Expert Advice🤫
We think this is how you could land Customer Delivery and Collection Coordinator in Derby
✨Tip Number 1
Familiarise yourself with Motorpoint's values: PROUD, HAPPY, HONEST, SUPPORTIVE. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous roles or experiences.
✨Tip Number 2
Research the logistics and customer service aspects of the role. Understanding the challenges faced in vehicle delivery and collection will allow you to speak confidently about how you can contribute to resolving issues and improving processes.
✨Tip Number 3
Network with current or former employees of Motorpoint. They can provide insights into the company culture and expectations for the Customer Delivery and Collection Coordinator role, which can help you tailor your approach.
✨Tip Number 4
Prepare examples of your problem-solving skills and customer service experiences. Be ready to discuss specific situations where you successfully managed multiple tasks or resolved issues, as this will showcase your suitability for the role.
We think you need these skills to ace Customer Delivery and Collection Coordinator in Derby
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Delivery and Collection Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV:Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and logistics. Use bullet points for clarity and focus on achievements that demonstrate your organisational and problem-solving skills.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully handled customer queries or coordinated logistics in the past, showcasing your communication skills and proactive attitude.
Proofread Your Application:Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Motorpoint Ltd
✨Showcase Your Customer Service Skills
As a Customer Delivery and Collection Coordinator, you'll be the main point of contact for customers. Be ready to share examples of how you've handled customer queries or resolved issues in the past, demonstrating your confidence and professionalism.
✨Demonstrate Organisational Skills
This role requires strong organisational abilities. Prepare to discuss how you manage multiple tasks and deadlines efficiently. You might even want to bring a few examples of how you've successfully coordinated logistics or schedules in previous roles.
✨Problem-Solving Mindset
Be prepared to talk about specific challenges you've faced in customer service or logistics and how you resolved them. Highlight your proactive approach and focus on delivering prompt solutions, as this is crucial for the role.
✨Familiarity with Logistics Systems
While familiarity with logistics tracking systems is advantageous, if you have experience with any administrative processes, make sure to mention it. This shows that you're adaptable and can quickly learn new systems, which is essential for coordinating deliveries and collections.
