At a Glance
- Tasks: Support customers post-purchase by resolving issues and collecting feedback.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer.
- Benefits: Enjoy 31 days holiday, staff discounts, and monthly paid time off for fun.
- Other info: Great career growth opportunities and a vibrant team culture.
- Why this job: Make a real difference in customer experiences while working in a dynamic team.
- Qualifications: Strong communication skills and a passion for exceptional customer service.
The predicted salary is between 28000 - 28000 £ per year.
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars.
Salary: £28,000 per annum
Location: Motorpoint, Unit 7, Prime Enterprise Park, Prime Park Way, Derby, DE1 3QB
Hours/shift pattern: 37.5 hours, Monday – Friday 9-5pm
As a Customer Care team member, you will be responsible for handling inbound and outbound calls and live webchat to support customers after they have purchased a car from any of our 20 stores. Your role involves resolving any issues and collecting feedback to continuously improve the customer experience. You will interact with colleagues from different departments and contribute to cross‑functional collaboration. You will spend the day communicating via phone and email, liaising with branches, making outbound calls, coordinating with third parties, and ensuring all customer interactions are logged compliant and updated throughout the resolution process. While call centre experience is preferred, all required training will be provided.
We are looking for candidates who are committed to delivering exceptional customer service, are process driven, and want to join a fantastic, driven team of Customer Complaints Advisors.
What we want from you?
- Ability to deal with end‑to‑end complex resolution queries
- Ability to handle a wide range of customers from general enquiries to highly complex issues/complaints
- Organisation – typically managing several cases at any one time
- Prioritisation – ability to prioritise tasks according to their complexity
- Collaboration – collaborative attitude essential for team success
- Concise written communication via email, letters, etc.
- Decision making – ability to take a holistic view and make the right decision according to workload
What is in it for you?
- Paid time off every month to do something that makes you happy
- 31 days holiday plus days off for birthday, marriage or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing Date: Thursday 30th April 2026
We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us, so we can ensure they are removed.
Customer Complaints Advisor employer: Motorpoint Ltd
Motorpoint Ltd is an exceptional employer located in Newport, offering a dynamic work environment where skilled technicians can thrive. With a strong focus on employee growth, you will have opportunities to mentor junior staff while enjoying benefits such as additional holidays, staff discounts, and comprehensive healthcare. Join us to be part of a team that values your expertise and commitment to customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Complaints Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Motorpoint. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer complaint scenarios with a friend or family member. This will help you feel more confident when handling complex queries during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, as a Customer Complaints Advisor, you'll need to communicate effectively with customers and colleagues alike, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Complaints Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:Since you'll be dealing with customers and their complaints, make sure your written application reflects your ability to communicate clearly and concisely. Use straightforward language and keep it professional yet friendly.
Tailor Your Application:Take a moment to read through the job description and highlight how your experience aligns with what we're looking for. Mention specific skills like organisation and prioritisation that are key for this role.
Be Yourself:We want to see the real you! Don’t hesitate to let your personality shine through in your application. A bit of authenticity can go a long way in making you stand out from the crowd.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the easiest way for us to review your details and get back to you quickly!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Motorpoint. Understand their values, mission, and what sets them apart in the car retail industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Customer Complaints Advisor, your ability to handle complex queries is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues. Highlight your communication skills and how you prioritise tasks to manage multiple cases effectively.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Ask clarifying questions if needed and summarise what the interviewer has said to show you’re fully engaged and understand their needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential situations you might face as a Customer Complaints Advisor and how you would approach them. This will show your decision-making skills and your ability to think on your feet.
