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- Tasks: Support customers through their buying experience and resolve post-collection issues.
- Company: Motorpoint is the UK's leading omnichannel car retailer, focused on choice, quality, and service.
- Benefits: Enjoy paid time off, 31 days holiday, staff discounts, and a supportive work environment.
- Why this job: Join a fun, friendly team dedicated to exceptional customer service and personal growth.
- Qualifications: Call centre experience is preferred, but a passion for customer service is key.
- Other info: Opportunities for vocational training and quarterly team socials to enhance your experience.
The predicted salary is between 23887 - 23887 £ per year.
Who are we?
We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. We focus on providing our customers with unrivaled choice, quality, service and value in whatever way our customers want. Online? We deliver. In store? We deliver. At home? We deliver (we literally do).We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers and that will fuel the growth of our amazing business and the careers and opportunities for our colleagues.So if you want to work with an amazing group of people, who are fun, friendly and get stuff done and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, than Motorpoint is the place to be and we are on a mission!
The Role: Contact Centre Support
Salary: £23,887.50 per annum
Location: Shelton House (Derby)
Hours: 37.5 hours per week
Days per week: 5 daysacross 7
What will you be getting up to?
As the Contact centre support team, we aim to do exactly that… support! Our Contact centre support team is a multi departmental team which aims to provide support to our Sales team, our Customer Care team and our delivery team. This involves offering specialised and dedicated support to all of our customers throughout their buying experience by assisting them with the completion of their purchase and any issues they may have post-collection. The Contact Centre team make sure that every customer order has been processed correctly to ensure our customers have the most positive and stress free collection or delivery experience whilst being on hand to handle post collection interactions with compassion and understanding. We aim to resolve any issues and capture any feedback our customers might have so we can continue to offer unrivaled levels of customer service.Our Contact Centre is a fast paced environment and a great place to absorb a wealth of knowledge from the business. You will interact with a wide variety of colleagues from all areas of the organisation. We see this as a great opportunity to learn about our business and understand how each team works together to achieve excellence.In order to ensure our team are well versed in the Sales, Delivery and Customer Care processes, you will spend extended periods of time with all teams learning about how to handle pre and post-collection issues. You will utilise your problem-solving skills to identify the correct route of resolution and keep our customers updated throughout. This involves liaising with 3rd parties, ensuring that any customer contact is logged compliantly and updated accordingly.
What do we need from you?
Call centre/telephone experience is highly desirable as this will be your primary form of communication with both customers and colleagues, however we will give you all the training you need to ensure you are successful in this role. As long you are dedicated to delivering exceptional customer service, are process driven and want to be a part of a fantastic, driven team of talented Contact Centre support Advisors then Motorpoint is the place for you!
What is in it for you?
- Paid time off every month to do something that makes you happy
- 31 days holiday plus days off for your birthday, getting married or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts & cash back at hundreds of high street retailers & restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP
- Vocational and personal development training course
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
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Contact Centre Support Online Sales · Derby Shelton House employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Support Online Sales · Derby Shelton House
✨Tip Number 1
Familiarise yourself with Motorpoint's values: PROUD, HAPPY, HONEST, and SUPPORTIVE. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Research the car retail industry and understand the customer journey at Motorpoint. Being knowledgeable about their processes will help you engage in meaningful conversations and show your genuine interest in the role.
✨Tip Number 3
Practice your communication skills, especially over the phone. Since this role involves a lot of telephone interaction, being articulate and confident will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Motorpoint on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Contact Centre Support role, which can be invaluable during your application process.
We think you need these skills to ace Contact Centre Support Online Sales · Derby Shelton House
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Contact Centre Support position. Tailor your application to highlight relevant experiences that align with the role.
Highlight Customer Service Skills: Emphasise any previous experience in customer service or call centre roles. Use specific examples to demonstrate your problem-solving skills and ability to handle customer interactions effectively.
Show Enthusiasm for the Company: Express your excitement about working for Motorpoint. Mention their values such as being PROUD, HAPPY, HONEST, and SUPPORTIVE, and explain how you embody these values in your work.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Motorpoint Ltd
✨Understand the Company Values
Before your interview, take some time to familiarise yourself with Motorpoint's core values: PROUD, HAPPY, HONEST, and SUPPORTIVE. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial to the company culture.
✨Showcase Your Customer Service Skills
Since the role involves providing exceptional customer service, prepare to discuss specific instances where you've successfully resolved customer issues or enhanced their experience. Highlight your problem-solving skills and ability to communicate effectively over the phone.
✨Prepare for a Fast-Paced Environment
The Contact Centre is described as fast-paced, so be ready to discuss how you handle pressure and multitask. Share examples of how you've thrived in similar environments and how you prioritise tasks to ensure efficiency.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, training processes, or opportunities for growth within the company. This shows your genuine interest in the role and helps you assess if it's the right fit for you.