At a Glance
- Tasks: Diagnose and repair advanced vehicle faults while ensuring top-notch customer satisfaction.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, paid time off for personal events, and discounts at retailers.
- Other info: Opportunities for vocational training, team socials, and a supportive work atmosphere.
- Why this job: Make a real impact in a dynamic team and develop your skills in a thriving environment.
- Qualifications: IMI Level 3 qualified with experience in advanced vehicle repairs and strong communication skills.
The predicted salary is between 40000 - 45000 £ per year.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers. So, if you want to work with an amazing group of people who are fun, friendly and get stuff done - and who bring our values to life – PROUD, HAPPY, HONEST, SUPPORTIVE – by working TOGETHER, then Motorpoint is the place to be and we are on a mission!
The Role: Warranty Technician
Salary: £40,000 - £45,000 per annum
Location: Birtley
Contract Type: Permanent
Hours: 42.5 hours across 5 days (Monday to Friday)
Are you a highly skilled technician with a passion for precision and problem solving? We’re looking for an experienced Warranty Technician to join our team, someone who thrives on complex repairs, values accuracy in documentation, and enjoys making a real difference to customer satisfaction.
What will you be getting up to?
- Diagnose and resolve advanced faults using OEM diagnostic platforms and tools.
- Perform major mechanical repairs including engine and gearbox replacements.
- Conduct root cause analysis and ensure repairs meet manufacturer standards.
- Use specialist equipment (oscilloscopes, multi-meters, smoke testers) for accurate testing.
- Complete final road tests, re‑calibrations, and system resets.
- Accurately document all findings and repairs for warranty submissions.
- Liaise with customers to explain diagnostics and build trust.
- Support MOT testing and Pre‑Delivery Inspections when needed.
- Mentor junior technicians and share best practices.
- Maintain workshop standards and compliance with DVSA and Health & Safety.
What we're looking for:
- IMI Level 3 (or equivalent) qualified technician.
- Proven experience in advanced vehicle repairs and diagnostics.
- Strong communication skills, especially when dealing with customers.
- High level of accuracy in administration and documentation.
- MOT testing qualification (or willingness to support in this area).
- A proactive, reliable team player who takes pride in their work.
What's in it for you?
- Paid time off every month to do something that makes you happy.
- 28 days' holiday plus days off for your birthday, getting married, or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
Closing Date: 15th June 2026
Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible. We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Vehicle Technician (L3) - Birtley in Chester-le-Street employer: Motorpoint Ltd
At Motorpoint, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and support are at the forefront. Our Birtley location provides not only competitive salaries and extensive benefits, including paid time off for personal happiness and a comprehensive employee assistance programme, but also ample opportunities for vocational and personal development. Join us to be part of a fun, friendly team that values your contributions and is dedicated to making a real difference in customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Vehicle Technician (L3) - Birtley in Chester-le-Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their fun and supportive environment.
✨Tip Number 2
Practice your technical skills! Brush up on your diagnostic techniques and be ready to discuss your past experiences with complex repairs. Being able to demonstrate your problem-solving abilities will make you stand out as a candidate.
✨Tip Number 3
Show off your communication skills! When talking to potential employers, especially about customer interactions, highlight how you build trust and explain technical issues clearly. This is key for a role that involves liaising with customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Motorpoint team. Don’t wait too long, as roles can close early!
We think you need these skills to ace Vehicle Technician (L3) - Birtley in Chester-le-Street
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for vehicle technology shine through! We want to see that you’re not just skilled, but also genuinely excited about the work you do. Share a bit about what drives you in this field.
Be Specific About Your Skills:Make sure to highlight your IMI Level 3 qualifications and any specific experience you have with advanced repairs and diagnostics. We love details, so don’t hold back on showcasing your expertise and how it aligns with what we’re looking for!
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep it professional. Use clear language and avoid jargon that might confuse us. We’re all about being friendly, so let your personality come through while still being respectful.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Motorpoint Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around advanced vehicle repairs and diagnostics. Familiarise yourself with OEM diagnostic platforms and tools, as well as the specific equipment mentioned in the job description. This will show that you're not just a technician, but a knowledgeable one!
✨Showcase Your Communication Skills
Since you'll be liaising with customers, practice explaining complex technical issues in simple terms. Think about examples from your past where you've successfully communicated with customers or mentored junior technicians. This will demonstrate your strong communication skills and ability to build trust.
✨Be Detail-Oriented
Accuracy in documentation is key for this role. Prepare to discuss how you ensure precision in your work, especially when it comes to warranty submissions and root cause analysis. Bring examples of how your attention to detail has positively impacted your previous roles.
✨Emphasise Teamwork
Motorpoint values a supportive team environment, so be ready to talk about your experiences working collaboratively. Share instances where you've contributed to a team’s success or helped mentor others. This will highlight your proactive and reliable nature, making you a great fit for their culture.
