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- Tasks: Diagnose and repair advanced vehicle faults while mentoring junior technicians.
- Company: Join Motorpoint, the UK's leading omnichannel car retailer with a fun and supportive culture.
- Benefits: Enjoy 28 days holiday, paid time off for happiness, and discounts at retailers.
- Why this job: Make a real impact on customer satisfaction while working with cutting-edge technology.
- Qualifications: IMI Level 3 qualified with experience in advanced vehicle repairs and diagnostics.
- Other info: Dynamic team environment with excellent career growth and development opportunities.
The predicted salary is between 40000 - 45000 £ per year.
Who are we? We are Motorpoint, the UK’s leading omnichannel car retailer of nearly new cars. At Motorpoint, we all share the same vision: To be the Car Buyer's Champion, trusted to deliver unrivalled Choice, Value and Quality. We believe that by creating a fantastic place to work for our colleagues, we will create the best possible experience for our customers.
The Role: Warranty Technician
Salary: £40,000 - £45,000 per annum
Location: Birtley
Contract Type: Permanent
Hours: 42.5 hours across 5 days (Monday to Friday)
Are you a highly skilled technician with a passion for precision and problem solving? We’re looking for an experienced Warranty Technician to join our team, someone who thrives on complex repairs, values accuracy in documentation, and enjoys making a real difference to customer satisfaction.
What will you be getting up to?
- Diagnose and resolve advanced faults using OEM diagnostic platforms and tools.
- Perform major mechanical repairs including engine and gearbox replacements.
- Conduct root cause analysis and ensure repairs meet manufacturer standards.
- Use specialist equipment (oscilloscopes, multi-meters, smoke testers) for accurate testing.
- Complete final road tests, re-calibrations, and system resets.
- Accurately document all findings and repairs for warranty submissions.
- Liaise with customers to explain diagnostics and build trust.
- Mentor junior technicians and share best practices.
- Maintain workshop standards and compliance with DVSA and Health & Safety.
What we're looking for:
- IMI Level 3 (or equivalent) qualified technician.
- Proven experience in advanced vehicle repairs and diagnostics.
- Strong communication skills, especially when dealing with customers.
- High level of accuracy in administration and documentation.
- A proactive, reliable team player who takes pride in their work.
What’s in it for you?
- Paid time off every month to do something that makes you happy.
- 28 days' holiday plus days off for your birthday, getting married, or moving house.
- Additional holidays for length of service.
- Long service awards.
- Staff discount on cars and finance options.
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform.
- Smart Tech in partnership with Currys.
- Cycle to work.
- Pension.
- Healthcare.
- Enhanced Parental Leave.
- Employee Assistance Programme (EAP).
- Vocational and personal development training courses.
- Quarterly team socials.
- Team feasts.
- Scratch card rewards.
- Sharesave scheme (SAYE).
- Plus much more!
Closing Date: 5th March 2026. Please note, this role may close before the closing date if the advert receives a high volume of suitable applications, so it is best to apply as soon as possible.
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Vehicle Technician - Birtley (£40-45k) in Chester-le-Street employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vehicle Technician - Birtley (£40-45k) in Chester-le-Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out Motorpoint's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their fun and supportive environment.
✨Tip Number 2
Practice your technical skills! Brush up on your diagnostic techniques and be ready to discuss your past experiences with complex repairs. Being able to talk confidently about your problem-solving abilities will impress the hiring team.
✨Tip Number 3
Show off your communication skills! When you meet with the team, make sure to demonstrate how you can explain technical issues to customers in a friendly and clear way. This is key to building trust and ensuring customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and eager to join the Motorpoint family. Don’t wait too long, as roles can close early!
We think you need these skills to ace Vehicle Technician - Birtley (£40-45k) in Chester-le-Street
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for vehicle technology shine through! We want to see how much you love diagnosing and fixing complex issues. Share specific examples of your experience that highlight your skills and enthusiasm.
Be Precise and Accurate: Just like in your work as a technician, accuracy is key in your application. Make sure to double-check your documentation and details. We appreciate candidates who take the time to ensure everything is spot on, just like you would with a warranty submission.
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match our values and the role. Highlight your experience with advanced repairs and diagnostics, and show us how you embody being PROUD, HAPPY, HONEST, and SUPPORTIVE.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our amazing team at Motorpoint!
How to prepare for a job interview at Motorpoint Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around advanced vehicle repairs and diagnostics. Familiarise yourself with OEM diagnostic platforms and tools, as well as the specific equipment mentioned in the job description. This will show that you're not just a technician, but a passionate problem solver.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare to discuss how you've effectively explained complex issues to customers in the past. Think of examples where you've built trust and rapport, as this will demonstrate your ability to connect with clients and enhance customer satisfaction.
✨Be Ready to Discuss Documentation
Accuracy in documentation is crucial for warranty submissions. Be prepared to talk about your experience with maintaining records and how you ensure compliance with standards. You might even want to bring along examples of your previous work to illustrate your attention to detail.
✨Emphasise Teamwork and Mentoring
Motorpoint values a supportive team environment, so highlight your experience working collaboratively and mentoring junior technicians. Share specific instances where you've contributed to a positive team dynamic or helped others improve their skills, as this aligns perfectly with their company culture.