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- Tasks: Deliver amazing customer service and resolve queries efficiently.
- Company: Join a supportive team in Burnley with a focus on customer satisfaction.
- Benefits: Enjoy paid time off, 28 days holiday, and discounts at top retailers.
- Other info: Great opportunities for personal development and team bonding activities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Must have a UK driving licence and experience in customer service.
The predicted salary is between 26000 - 28000 £ per year.
The Role: Sales Support
Salary: £13.00 per hour + monthly bonus
Location: Burnley
Contract Type: Permanent
Hours: 40 hours, 5 days out of 7 on a rota - weekend working will be required.
Responsibilities
- Delivering fantastic customer service over the phone and face-to-face
- Managing administration tasks and resolving customer queries with efficiency
- Using our CRM system to track and resolve customer cases
- Understanding what each customer needs are when they arrive and ensure a smooth handover to the right team member
- Liaising with internal teams to resolve enquiries and complaints
- Working as part of a team to ensure customer service (NPS) targets are met every month
Qualifications
- A full UK driving licence is essential
- Experience of delivering great customer service, this can be from any industry
- Have strong communication, organisational and teamwork skills
- Confidence using systems and managing administration tasks
- Be enthusiastic, proactive and have a customer-focused attitude
- A positive attitude and alignment with our values: Proud, Honest, Supportive, Happy and Together
Benefits
- Paid time off every month to do something that makes you happy
- 28 days' holiday plus days off for your birthday, getting married, or moving house
- Additional holidays for length of service
- Long service awards
- Staff discount on cars and finance options
- Discounts and cashback at hundreds of high street retailers and restaurants through our “My M.O.T” platform
- Smart Tech in partnership with Currys
- Cycle to work
- Pension
- Healthcare
- Enhanced Parental Leave
- Employee Assistance Programme (EAP)
- Vocational and personal development training courses
- Quarterly team socials
- Team feasts
- Scratch card rewards
- Sharesave scheme (SAYE)
- Plus much more!
Closing date: 13th May 2026
We welcome applications from people of all backgrounds. If you have any concerns about potential barriers in the application process, please get in touch so we can ensure they are removed.
Customer Experience Support - Burnley employer: Motorpoint Ltd
Contact Detail:
Motorpoint Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Support - Burnley
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand their values and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your customer service experience clearly.
✨Tip Number 3
Be ready to share specific examples! Think of times when you delivered fantastic customer service or resolved a tricky situation. These stories will make you stand out and show how you align with their values.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining the team!
We think you need these skills to ace Customer Experience Support - Burnley
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in delivering great customer service. We want to see how you've made customers happy in the past, so share specific examples that showcase your skills!
Be Organised and Clear: When filling out your application, keep it neat and organised. We appreciate clarity, so make sure your answers are easy to read and straight to the point. This will help us see your strong communication skills right away!
Align with Our Values: Take a moment to reflect on our values: Proud, Honest, Supportive, Happy, and Together. We love seeing candidates who resonate with these values, so weave them into your application to show us you're a great fit for our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you'll get all the info you need about the role. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Motorpoint Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Support role. Familiarise yourself with the responsibilities listed in the job description, especially around delivering fantastic customer service and managing administration tasks. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Show Off Your Customer Service Skills
Since this role is all about customer service, be ready to share specific examples of how you've delivered great service in the past. Think about times when you resolved a difficult query or went above and beyond for a customer. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Team Spirit
This position requires working as part of a team, so be prepared to discuss how you collaborate with others. Share experiences where you’ve worked effectively in a team to meet targets or resolve issues. Highlight your communication skills and how you support your colleagues to create a positive work environment.
✨Be Enthusiastic and Positive
The company values a positive attitude, so let your enthusiasm shine through during the interview. Show that you’re proactive and genuinely excited about the opportunity to contribute to their customer service goals. A smile and a friendly demeanour can go a long way in making a great impression!