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- Tasks: Support IT operations, manage infrastructure, and tackle technical challenges in a fast-paced environment.
- Company: Dynamic organisation focused on live events and cutting-edge technology.
- Benefits: Flexible hours, competitive salary, and opportunities for professional growth.
- Other info: Opportunity to mentor junior team members and explore innovative tech solutions.
- Why this job: Join a vibrant team and make a real impact on IT services during exciting live events.
- Qualifications: Experience in IT management, security certifications, and knowledge of emerging technologies.
The predicted salary is between 36000 - 60000 £ per year.
The Deputy IT Manager will support the Head of IT in ensuring the secure and effective operation of IT services across venues and corporate functions.
This is a hands-on, technical role, requiring direct, practical involvement with infrastructure, security, and daily operational challenges in a fast-paced, live-event environment where flexibility, responsiveness and resilience are key.
The successful candidate will be responsible for assisting with the day-to-day management of core IT infrastructure, including networks, servers, endpoints and both on-premise and cloud-based systems.
They will act as an escalation point for complex technical issues, lead elements of incident response and resolution activities, and support the wider team in keeping services available, secure and well-documented.
Working closely with the Head of IT, the Deputy IT Manager will take a lead role in infrastructure maintenance, IT security initiatives, service improvements and the delivery of IT projects. This includes coordinating technical workstreams, managing timelines, and ensuring successful implementation of changes, upgrades and deployments across the organisation.
They will also play a key role in supporting GDPR and data protection compliance, working alongside the Data Protection Officer to help embed policies and controls into day-to-day IT operations – ensuring that systems and practices meet current regulatory and risk requirements.
Responsibilities also include contributing to business continuity and disaster recovery planning. This role includes line management responsibilities for some of the team, providing mentoring and direction, contributing to a collaborative, high-performance culture.
Due to the nature of the organisation, the successful candidate must be comfortable working flexible hours, including evenings and weekends to support live events and time-critical services where uptime and stability are paramount.
The Deputy IT Manager will also support the exploration and adoption of emerging technologies, including AI and automation, to enhance operational efficiency, system visibility and service delivery.
Key Duties
• Maintain and improve the company\’s day-to-day operation of IT infrastructure including networks, servers, cloud services, endpoints and on-premises systems.
• Act as an escalation point for advanced technical issues, ensuring timely resolution and appropriate root cause analysis.
• Ensure system performance, resilience and availability are maintained across all critical business services and venues.
• Lead or support out-of-hours technical support during live events or business-critical periods.
• Implement and maintain IT security controls including patching, access management, antivirus, firewalls, and endpoint protection.
• Monitor and remediate systems for vulnerabilities or threats ensuring timely mitigation.
• Take ownership of Cyber Essentials and other relevant standards.
• Conduct security audits, risk assessments, and policy reviews, ensuring documentation is accurate and up to date.
• Maintain accurate documentation across infrastructure, configuration, access, incident logs, and recovery procedures.
• Promote best practices in IT service delivery, change control, and incident response within the team.
• Monitor service KPIs and contribute to continual improvement of support and infrastructure performance.
• Provide line management, mentoring and performance feedback to junior IT team members.
• Foster a culture of ownership, service focus, and proactive problem solving.
• Support team development through knowledge sharing and coaching.
• Coordinate or lead technical workstreams within IT projects, ensuring milestones are met and risks managed.
• Collaborate with stakeholders and vendors to plan and implement infrastructure upgrades, migrations or system rollouts.
• Assist in post-project reviews and documentation of lessons learned.
• Identify opportunities for automation or efficiency improvements across IT operations.
• Explore emerging technologies, including AI tools, to streamline processes like monitoring, alerts, or routine admin.
• Pilot new tools and evaluate potential operational benefits before wider adoption.
What we are looking for:
• Established experience working in a Deputy IT manager role
• ITIL Foundation or Practitioner
• Security certifications (CISSP)
• Awareness of AI/ML technologies and how they might be applied in IT operations
• Full UK driving licence is desirable but not essential.
Flexibility is key due to the needs of our business, you may on occasion need to work late nights, weekends or bank holidays if HR support is required for an event.
Sound like you?
Deputy IT Manager employer: Motorpoint Arena Nottingham & National Ice Centre
Contact Detail:
Motorpoint Arena Nottingham & National Ice Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy IT Manager
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. Chat with folks in the IT scene and let them know you're on the lookout for a Deputy IT Manager role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, achievements, and any cool tech you've worked with. This gives potential employers a taste of what you can bring to the table beyond just a CV.
✨Tip Number 3
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly through our website, express your interest, and share how you can help them with their IT challenges. It shows initiative and could set you apart from the crowd.
✨Tip Number 4
Prepare for interviews like a champ! Research common technical questions for Deputy IT Managers and practice your responses. Also, think about how you can demonstrate your flexibility and problem-solving skills, especially in high-pressure situations like live events.
We think you need these skills to ace Deputy IT Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Deputy IT Manager role. Highlight your hands-on experience with IT infrastructure, security, and any relevant projects you've led. We want to see how your skills match what we're looking for!
Showcase Your Technical Skills: In your application, don't shy away from showcasing your technical skills. Mention specific technologies you've worked with, especially in areas like networks, servers, and cloud services. This will help us see your fit for the role.
Be Clear and Concise: When writing your cover letter, keep it clear and concise. Focus on your key achievements and how they relate to the responsibilities of the Deputy IT Manager. We appreciate straightforward communication!
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Motorpoint Arena Nottingham & National Ice Centre
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around IT infrastructure, security protocols, and cloud services. Be ready to discuss specific technologies you've worked with and how they relate to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical issues you've resolved in the past. Highlight your approach to troubleshooting and how you ensure minimal downtime during critical situations, as this is key in a fast-paced environment.
✨Demonstrate Leadership and Teamwork
Since this role involves line management, think of instances where you've mentored or led a team. Discuss how you foster collaboration and a high-performance culture, which will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your response to live events or incidents. Practice articulating your thought process and decision-making skills under pressure, as this will show your readiness for the dynamic nature of the job.