At a Glance
- Tasks: Provide top-notch technical support for innovative video security products.
- Company: Join Motorola Solutions, a leader in public safety technology.
- Benefits: Enjoy competitive pay, bonuses, and generous holiday entitlement.
- Other info: Flexible working hours and opportunities for career growth.
- Why this job: Make a real difference in community safety while developing your tech skills.
- Qualifications: Tech-savvy problem solvers with a passion for customer service.
The predicted salary is between 30000 - 42000 £ per year.
- Motorola Solutions Video Security & Access Control division is hiring a Hybrid Technical Support Engineer for its industry-leading, disruptive Cloud Video & Access Control platforms
- Reporting to a Technical Support Manager, the Technical Support Engineer ensures critical customer issues are resolved quickly and accurately
- Success in this role will be defined by: a strong customer-oriented mentality, a thorough systematic approach to troubleshooting, and the curiosity to learn about a diverse set of technologies
- Troubleshoot and resolve complex hardware and software issues over the phone, live-chat, and email, using remote sessions and diagnostic tools
- Maintain deep product knowledge across a quickly evolving product line
- Document all customer and technical information concisely in a case management system
- Prioritize tasks effectively to manage incoming contacts and existing cases
- Occasionally provide after-hours/weekend support on call
- Accommodate Tuesday-Saturday or Wednesday-Sunday working schedule if needed
Benefits
- Flexible work models
- Paid time off
- Paid parental and family leave
- Health care benefits
- Global wellness resources
- Employee assistance programs
- Rotation programs
- Mentor relationships
- Learning and development opportunities
- Retirement benefits
- Employee bonuses
- Stock grants & employee stock purchase plans
Self-starter who can work independently and is dedicated to continuous technical learningFluency in English (written and oral) with excellent communication skills to explain complex technical problems clearly to all customersAbility to manage pressure and customer expectations while troubleshooting critical issuesWorking knowledge of TCP/IP networking concepts, operating systems, software, and hardware installation/troubleshootingStrong problem-solving and analytical skills with a proven ability to diagnose and replicate technical issues (including reviewing basic logs and network data)Relevant Degree/Diploma (e.g., Computer Science) or Technical Certifications (CCNA, CompTIA A+, etc.)Experience with CRM systemsExperience in Video Security, Access Control, Cloud Software, or enterprise hardware supportSome relevant technical experience in any of the following business areas - Video Security, Analytics, Access Control, Telecommunication, Video Conferencing, Cloud software or Enterprise hardware support
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Technical Support Specialist in Uxbridge employer: Motorola Solutions
Motorola Solutions is an excellent employer for those seeking a meaningful role in technical project management, particularly in the dynamic field of control room products. With a strong focus on employee growth and development, the company fosters a collaborative work culture that encourages innovation and effective communication. Located remotely, this position offers the flexibility to work from anywhere while being part of a leading organisation that values its employees through competitive salaries and performance bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist in Uxbridge
✨Tip Number 1
Get to know the company inside out! Research Motorola Solutions, their products, and their culture. This will help you tailor your conversations and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your technical skills! Brush up on troubleshooting techniques and familiarize yourself with video security and access control systems. Being able to demonstrate your knowledge during interviews can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Motorola Solutions.
We think you need these skills to ace Technical Support Specialist in Uxbridge
Some tips for your application 🫡
Know the Role:Before you start writing, make sure you understand what a Technical Support Specialist does at Motorola Solutions. Familiarise yourself with the key responsibilities and skills mentioned in the job description. This will help you tailor your application to show how you fit the bill.
Show Your Problem-Solving Skills:In your application, highlight your ability to troubleshoot and resolve technical issues. Use specific examples from your past experiences that demonstrate your analytical skills and customer-oriented mentality. We want to see how you think outside the box!
Keep It Clear and Concise:When writing your application, clarity is key! Make sure your language is straightforward and free of jargon. Remember, you might be explaining complex technical problems, so practice being clear and concise in your documentation style.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Motorola Solutions
✨Know Your Tech
Make sure you have a solid understanding of Motorola Solutions' video products and technologies. Brush up on your knowledge of Video Management Systems, networking concepts like TCP/IP, and any relevant hardware. This will help you answer technical questions confidently.
✨Show Your Problem-Solving Skills
Prepare to demonstrate your troubleshooting abilities during the interview. Think of examples where you've successfully resolved technical issues, and be ready to explain your thought process. Employers love candidates who can think outside the box!
✨Practice Empathy
As a Technical Support Specialist, you'll need to lead with empathy. Be prepared to discuss how you handle customer interactions, especially in stressful situations. Share examples of how you've managed to keep calm and provide excellent service under pressure.
✨Stay Curious and Eager to Learn
Motorola Solutions values continuous learning. Show your enthusiasm for keeping up with new technologies and trends in the industry. Mention any recent courses or certifications you've pursued, and express your desire to grow within the company.
