Systems Engineer

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command centre technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses.

On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real‑time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe.

Guardian is a call‑taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 112 operators answer calls from the public and dispatch out nearby responders, enabling the right response when every second counts, and ultimately helping our customers save lives. As our solution has grown from a small startup to one of the leading offerings for Fire & Police agencies, our customers now trust us to solve more of their problems.

You will help us innovate across the Guardian portfolio by working under our senior product leads to refine our core call‑taking & dispatching offerings, while also getting the chance to carve your own path by leading development for an expansion product. The Guardian team is distributed across the UK, with hubs in Glasgow, Leicester, and Hemel. We currently have around 150 employees. We have a relaxed but hard‑working environment where jeans and t‑shirts are the norm and good ideas, and debates are encouraged. Our daily work is remote and often asynchronous, with workflows managed via Google Chat & collaborative documents in G‑Suite. However, you’ll also have the opportunity to join us for frequent in‑person work & social events like post‑work pints, Flight Club darts, or our annual all‑hands in Prague.

This role is primarily remote with occasional travel to our UK and international offices. As a Systems Engineer, you will work as part of an established Support team, overseen by a Team Lead and Technical Lead. Your responsibility is to provide exceptional customer service and support to our ever‑expanding customer base of UK and International emergency response providers. You will use your knowledge of the practices of software engineering and develop an understanding of customer environments and their ways of working. You will work alongside Business Analysts and your technical leads to develop a deep understanding of the customer, the product, and the tech stack to be able to resolve customers' issues in a quick & decisive manner and contribute features and functionality requests for the developers and test team.

You will succeed in this role if you are a person who wants to work on products that genuinely make a difference to people’s lives. You don’t necessarily need experience in Integrated Command and Control Systems, but you must have transferable key skills, including strong communications, confidence in making decisions day to day and a desire to continually develop your skills. The most important success indicators are pride in your work and an interest in diving deep into complicated problems.

• Undertakes routine installations and de‑installations of items of hardware and/or software.
• Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client.
• Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools.
• Corrects malfunctions, calling on other experienced colleagues and external resources if required.
• Documents details of all hardware/software items that have been installed and removed.
• Initiates and monitors actions to investigate and resolve problems in systems and services.
• Assists with the implementation of agreed remedies and preventative measures.
• Specifies user/system interfaces, and translates logical designs into physical designs taking account of target environment, performance requirements and existing systems.
• Produces detailed designs and documents all work using required standards, methods and tools, including prototyping tools where appropriate.

• Experience in at least one of the following: API design and development, performance analysis and capacity planning, SQL and NoSQL database design and development.
• Experience with web infrastructure and distributed systems.
• Background on services and cloud computing (Microsoft Azure or Amazon Web Services).
• Strong troubleshooting and problem‑solving skills.
• Fundamental Knowledge of System Level Design.
• Fundamental Knowledge of Application Support.
• Knowledge and experience with telephony technology (SIP, VOIP).
• Fundamental Knowledge of Microsoft Server Family including core servers, High availability always on clustering, IIS (web hosting), Application Request Routing, file shares.
• Ability to attain NPPV3 and SC clearance. Must be a resident of the UK for a minimum of 5 years to obtain.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Flexible working options.
• Private medical care.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

Travel Requirements: 10‑25%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: Yes