At a Glance
- Tasks: Design and develop service architecture for innovative tech solutions.
- Company: Join Motorola Solutions, a global leader in safety technology.
- Benefits: Enjoy a supportive culture with opportunities for growth and development.
- Other info: Be part of a people-first company that values your unique contributions.
- Why this job: Make a real difference in creating safer communities through technology.
- Qualifications: Experience in service design and collaboration with diverse teams.
The predicted salary is between 60000 - 80000 £ per year.
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Within the Offer Management organization, the Service Orchestration team is responsible for the Service Design across all Motorola products. Additionally, Service Orchestration are responsible for support complex pre-sales activities across Requirements, Technologies, Contract Terms and Conditions and Service Levels.
The Service Architect is responsible for the design and development of the Service Design across the entire product portfolio, facilitating the effective implementation and ongoing operations and maintenance of complex technical solutions. The Service Architect will lead the design activities, collaborating with Product, Supply Chain, I.T., Offer Management and 3rd Party Suppliers, providing expertise across the service architecture to ensure optimal service delivery.
Basic Requirements- Service Design authority across end-to-end solutions, inclusive of 3rd party operational engagement models and SLA reporting
- Advise teams and 3rd parties of services standards, methodologies and processes
- Drive service design governance across complex solutions
- Develop and maintain end-to-end process and policies, operational interfaces, workflow models
- Own the engagement with Managed Services OSS functions, ensuring adherence to standardised configurations and frameworks
- Create and maintain design specifications, architectural diagrams, and process diagrams
- Lead design workshops with 3rd party suppliers, documenting and testing operational interfaces and working practices in order to meet contract obligations
- Create and own Service Design Packages that can be effectively implemented and transferred to operations
- Assess customer requirements, ensuring service design compliance
- Evaluate customer contracts, identifying risks and financial exposure and provide mitigation strategies either through service design augmentation, or contract amendments
- Identify non-standard OSS requirements and engage relevant functions/teams to prioritise implementation
- Define organisational requirements, both local and centralised, to enable the delivery of services in accordance with contract obligations
- Attend senior management-level meetings to obtain business requirements, offer solutions, and impress best-practice capabilities
- Establish regular communications with team and stakeholders, develop and present professional materials
Travel Requirements: None
Relocation Provided: None
Position Type: Experienced
Referral Payment Plan: No
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
Service Architect employer: Motorola Solutions
At Motorola Solutions, we pride ourselves on fostering a people-first culture that empowers our employees to thrive in their roles. As a Service Architect in London, you will be part of a collaborative team dedicated to designing innovative solutions that enhance safety across communities. With a commitment to professional growth and a supportive environment, we offer unique opportunities for career advancement while making a meaningful impact on the world around us.
StudySmarter Expert Advice🤫
We think this is how you could land Service Architect
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Motorola Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Motorola Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Motorola Solutions!
✨Direct Apply to Motorola Solutions
Let's not forget to apply directly through the Motorola Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Architect
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Motorola Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Motorola Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Motorola Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
