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- Tasks: Investigate and resolve incidents while supporting infrastructure services in a dynamic environment.
- Company: Join Motorola Solutions, a leader in tech with a commitment to innovation and inclusivity.
- Benefits: Enjoy competitive salary, holiday bonuses, flexible working, and career development opportunities.
- Why this job: Make a real impact by solving complex problems and enhancing service reliability.
- Qualifications: Knowledge of VMware, Microsoft Server, and strong troubleshooting skills required.
- Other info: Remote work with occasional travel; excellent support for health and wellbeing.
The predicted salary is between 36000 - 60000 £ per year.
Company Overview
Motorola Solutions is a global company focused on people and safety. Our critical communications, video security and command center technologies support public safety agencies and enterprises, enabling coordination for safer communities, safer schools, safer hospitals and safer businesses.
Department Overview
The UK Software Enterprise Support team maintains and supports IAAS, Pronto Hosted Services and the Guardian Public Safety Solution.
Pronto Hosting Services is part of the Pronto suite of applications from Motorola Solutions. It enables officers to access information in national and local databases on a mobile device while in the field, allowing information to be reused to complete processes digitally and to manage and submit accurate information directly from the front line. Pronto supports road traffic, community policing, criminal justice, crime investigations and back-office management, delivering paperless policing to the front-line and reducing complexity.
Guardian Public Safety Solution is a mission-critical secure control room solution providing integrated voice, data, CAD and multimedia communications hub to harness the power of software as a service, simplifying control room IT management and reducing risk with enhanced communication functionality to meet the needs of the UK’s emergency services.
Role Overview
This role is primarily remote with occasional travel into our Rugby offices.
Provides incident investigation and gathers information to enable incident resolution, ensures that incidents are handled according to agreed procedures and priorities, diagnoses incidents and advises relevant persons/customers of actions taken.
Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery following resolution of incidents. Documents and closes resolved incidents.
Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution. Facilitates recovery following resolution of incidents. Ensures that resolved incidents are properly documented and closed. Analyzes causes of incidents and informs service owners to minimise probability of recurrence.
Investigates problems in systems, processes and services. Assists with the implementation of agreed remedies and preventative measures.
Provisions/installs, configures and maintains infrastructure services and components. Monitors, measures and reports on infrastructure load, performance and security events. Identifies operational issues and contributes to their resolution. Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts. Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
Maintains knowledge management systems and content to meet business needs. Supports others to enable them to complete knowledge management activities and form knowledge management habits. Supports changes to work practices to support capture and use of knowledge.
Provide a 24/7 support service utilizing an on-call pattern.
Basic Requirements
Person specification:
- Fundamental Knowledge of VMware and NSX
- Fundamental Knowledge of Microsoft Server Family including core servers, High availability always-on clustering, IIS (web hosting), Application Request Routing, file shares
- Fundamental Knowledge of network principles, WAN technologies, routing and Global Load balancing
- Fundamental Knowledge of Microsoft SQL
- Experience with SIP technologies including WebRTC
- Experience with/architecting or supporting Azure
- Strong troubleshooting and problem-solving skills
- Strong business/customer facing experience
- Experience/Desirable with Web Map Services
- Experience/Desirable with REST API interfaces
- ITIL Foundation
- Must be able to work on-Call
- Experienced with AI-enhanced productivity tools
- Must be able to attain NPPV3 and SC clearance. Must be a resident of the UK for a minimum of 3 years to obtain
In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:
- Competitive salary and bonus schemes
- Two weeks additional pay per year (holiday bonus)
- 25 days holiday entitlement + bank holidays
- Attractive defined contribution pension scheme
- Private medical insurance
- Employee stock purchase plan
- Flexible working options
- Life assurance
- Enhanced maternity and paternity pay
- Career development support and wide ranging learning opportunities
- Employee health and wellbeing support EAP, wellbeing guidance
- Carbon neutral initiatives/goals
- Corporate social responsibility initiatives including support for volunteering days
- Well known companies discount scheme
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Additional Information
Travel Requirements: Under 10%
Relocation Provided: None
Position Type: Experienced
Referral Payment Plan: Yes
Company: Motorola Solutions UK Limited
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
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Senior Engineer Services Support employer: Motorola Solutions
Contact Detail:
Motorola Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Engineer Services Support
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Senior Engineer Services Support role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills, especially around VMware, Microsoft Server, and troubleshooting. We recommend doing mock interviews with friends or using online resources to get comfortable with common questions.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss past incidents you've resolved and how you approached them. This will demonstrate your ability to handle high-impact situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Engineer Services Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Engineer Services Support role. Highlight your knowledge of VMware, Microsoft Server Family, and troubleshooting skills to grab our attention!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for our team at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex incidents or problems in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Motorola Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of VMware, Microsoft Server Family, and network principles. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had.
✨Showcase Your Problem-Solving Skills
Prepare examples of high-impact incidents you've resolved. Highlight your analytical skills and how you approach diagnosing issues. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Familiarise Yourself with ITIL Practices
Since ITIL Foundation certification is a basic requirement, be prepared to discuss how ITIL principles apply to incident management and service support. This shows that you understand the framework and can apply it in real-world scenarios.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's incident management processes and how they handle escalated issues. This not only shows your interest in the role but also gives you insight into their operations and culture.
