At a Glance
- Tasks: Help customers troubleshoot tech issues via phone, chat, and remote sessions.
- Company: Join Motorola Solutions, a leader in innovative technology and customer service.
- Benefits: Enjoy flexible work, competitive salary, bonuses, and generous holiday entitlement.
- Other info: NPPV3 clearance required; experience with C# and ReactJS is a plus.
- Why this job: Be part of a dynamic team that values learning and innovation in tech.
- Qualifications: 2+ years in technical support; degree in Computing Science preferred.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Job Posting Title Technical Support Specialist. Join to apply for the Job Posting Title Technical Support Specialist role at Motorola Solutions.
Company Overview: At Motorola Solutions, we believe that everything starts with our people. Were a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination thats critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.
Responsibilities
- Maintain a strong understanding of Motorola Solutions software and products, including cameras, servers, access control and networks.
- Troubleshoot Motorola Solutions hardware and software products over the phone, chat and through remote sessions.
- Concisely document software, hardware, and network information in a case management system.
- Provide an exceptional customer experience during calls, emails, chat, and customer escalations.
- Prioritize between tasks including inbound calls, existing case management, live chat, email requests.
- Collaborate with the regional and global support teams to provide high quality and effective customer experience.
- Continuously learn new skills, technologies & products; keeping up with Motorola Solutions pace of innovation.
Requirements
Basic Requirements
- Availability to work on call for after hours and weekend emergency support
- Exceptional skills in problem solving & time management
- Ability to provide timely updates and manage customer expectations
- Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
- A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision
- Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
- A continuous learning mindset to digest the technical details of an ever evolving product line
- Agile, resourceful learner with strong attention to detail
Knowledge and Experience
- Applying technical concepts to troubleshooting procedures
- Installing, configuring, and troubleshooting various operating systems, software, and hardware
- IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting
Preferred Skills And Qualifications
- 2+ years of customer support experience in specific technical support environments: video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
- Degree/Diploma in Computer Engineering, Computer Information Systems, System Administration, Computer Science or equivalent
- Certifications such as, but not limited to: CCNA, CCNP, MCSA, MTA, LFS, MCSE, CompTIA A+
- A familiarity with the Onvif profile or other video streaming services
- Multi language proficiency
- Experience working in environments using the KCS Methodology
Benefits
- Competitive salary and bonus schemes.
- Two weeks additional pay per year (holiday bonus).
- 25 days holiday entitlement + bank holidays.
- Attractive defined contribution pension scheme.
- Employee stock purchase plan.
- Flexible working options.
- Private medical care.
- Life assurance.
- Enhanced maternity and paternity pay.
- Career development support and wide ranging learning opportunities.
- Employee health and wellbeing support EAP, wellbeing guidance etc.
- Carbon neutral initiatives/goals.
- Corporate social responsibility initiatives including support for volunteering days.
- Well known companies discount scheme.
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world.
Additional Information
LNKD1_UKTJ
Job Posting Title Technical Support Specialist employer: Motorola Solutions
Motorola Solutions is an exceptional employer located in the vibrant city of Edinburgh, offering a dynamic work culture that prioritises innovation and diversity. Employees benefit from competitive salaries, generous holiday entitlements, and comprehensive career development opportunities, all while working collaboratively within a supportive team environment. With a focus on continuous learning and a commitment to employee wellbeing, Motorola Solutions provides a rewarding workplace for those passionate about technology and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Job Posting Title Technical Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Motorola Solutions. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Motorola Solutions before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Job Posting Title Technical Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Motorola Solutions:Your cover letter is your chance to shine! Tell us why you want to work at Motorola Solutions specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Motorola Solutions!
How to prepare for a job interview at Motorola Solutions
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
