International Field Service Representative Silvus - Europe

We are seeking an International Field Service Representative (IFSR) to work closely with the international Silvus team to provide our customers with tailored solutions to meet their needs. This role participates in technical demonstrations, support, and sales of the Silvus family of advanced multi-antenna MIMO radio and mesh networking solutions. This position plays a key role in influencing product development. This position reports to the Senior Sales Engineer and is a 100% remote role. Candidates must be based in Europe to be eligible for remote work.

ROLE AND RESPONSIBILITIES:

• Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and deliver training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities and provide feedback to the development team.
• Help the Design Engineers reproduce and troubleshoot problems.
• Travel up to 75% of the time and work on-site at the customer's location.

Basic Requirements:

• Completion of secondary education (such as GCSEs or an equivalent national qualification; High School Diploma or GED) is required.
• Experience as a Field Service Representative or equivalent.
• Experience in supporting the Ministry of Defense tactical communications with a focus on data networks and radios.
• Proficiency with TCP/IP protocol and networking.
• Basic proficiency in English (reading and writing) is required.
• Excellent organizational skills and attention to detail.
• Must be based in Europe.
• Willingness to travel to potential conflict areas in support of radios.
• All employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES:

• Proficiency with radio frequency instruments such as signal generators and spectrum analyzers.
• Experience with operating and testing IP radios/modems is a huge plus.
• Knowledge of wireless communication systems, radio frequency signal propagation, and digital communication technologies.
• Proficiency with programming languages such as C/C++.
• Familiarity with Linux.
• Preferred Military background.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS:

• Trade shows.
• Outdoor environment for demonstrations.
• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
• Lift equipment up to 50 lbs. for the set-up of demonstrations and testing.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes
• Two weeks additional pay per year (holiday bonus)
• 25 days holiday entitlement + bank holidays
• Attractive defined contribution pension scheme
• Employee stock purchase plan
• Flexible working options
• Private medical care
• Life assurance
• Enhanced maternity and paternity pay
• Career development support and wide-ranging learning opportunities
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals
• Corporate social responsibility initiatives including support for volunteering days
• Well known companies discount scheme

Travel Requirements: 50-75%

Relocation Provided: None

Position Type: Experienced

Referral Payment Plan: No

Company: Motorola Solutions UK Limited

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.