Head of UK Hosted Software Platform

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

At Motorola Solutions, we believe that everything starts with safety. Safety is the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.
As a global leader in public safety and enterprise security, we create and connect the technologies that help to keep people safe where they live, learn, work and play. Our integrated technology ecosystem unifies critical communications, video security and access control, and CommandCentral software, enabling collaboration in more powerful ways.
At Motorola Solutions, we’re ushering in a new era in public safety and security. Bring your passion, potential and talents to a career that matters.
Our UK Hosted Software platform consists of multiple UK data centres where we host mission critical solutions and services for our UK bluelight customers, including emergency call handling, computer aided dispatch and mobile data solutions.

Job Description

This is a hybrid role that will require you to visit our Motorola sites at Rugby and Coventry as required, therefore the candidate should live within commuting distance to those locations.

Motorola Solutions has contracts with a large number of emergency services agencies in the UK, such as police, fire and ambulance services. These contracts include solutions such as Emergency Call Handling systems, Radio Dispatch systems, Computer Aided Dispatch incident management systems, and Mobile Data Capture systems.

The majority of these solutions are offered as a managed service, where Motorola Solutions host and maintain the applications within Motorola Solutions’ own secure data centres.

Each software application is developed and maintained by the respective product and engineering teams and the coordination for deployment of these applications in line with Customer requirements is coordinated by the respective deployment teams. Similarly, the application hosting of these software solutions is owned by the respective Application Hosting teams. All of these functions are outside of the scope of this role.

The scope of this role includes ownership and management of:

• the base physical hardware (servers, switches, firewalls, storage, etc.) within our data centres
• the networking, routing, firewalling and general traffic management within our hosted platform
• the ingress/egress routes into our hosted platform (such as third party private circuits; internet connections; VPNs; etc.)
• the security and accreditation of the hosted platform, including ensuring that we maintain our annual IT Health Check (ITHC) and national accreditations
• the uptime and performance of the base platform (inc. hardware and network performance) in line with our customer expectations for mission critical systems
• technical documentation sets associated with the hosted platform
• management of the team 24/7 on-call rota

The Head of UK Hosted Software Platform will:

• manage a team of infrastructure and network engineers, responsible for maintaining our base hardware platform and network infrastructure
• actively liaise and work with the respective owners of the hosted application teams (for Mobile Data; Emergency Call Handling; etc.)
• actively liaise and work with the Motorola Solutions UK service desk and resolver teams
• actively liaise and work with key stakeholders from Motorola Solutions such as Product Managers, Deployment Managers, Product Directors, etc.

The Head of UK Hosted Software Platform will report directly to Director-level within Motorola Solutions.

Basic Requirements

The post holder will demonstrate the following competencies:

• A high level of communication skills – written and verbal
• A high level of technical competency
• The ability to organise, delegate and mentor
• A high level of diplomacy and interpersonal skills to work with peers within the organisation and to support customer engagements
• A level-headed character who can remain calm and maintain composure during major incidents and/or outages

IMPORTANT – This role requires security clearance, you must be able to attain SC and NPPV3 clearances to be eligible for this role.

Mandatory :

• 10+ years industry experience
• A strong track record of architecting, delivering and operating large hosted platforms and data centres
• A strong understanding of networking and routing technologies, including resilient, fault-tolerant design patterns for high availability / zero downtime
• A strong understanding of virtualisation technologies (such as VMWare) and containerisation technologies (such as Kubernetes/Docker)
• Experience of leading teams of infrastructure and/or network engineers
• Experience operating within ITIL processes including service design, service operation and change management
• Experience of owning security, penetration testing, IT Health checks and security certifications

Desirable :

• A formal qualification (Degree) in Computing Science, Network Engineering or equivalent experience.
• Professional certifications such as networking, ITIL, cybersecurity, Microsoft etc.
• Experience managing and operating high availability (99.95%+) mission critical solutions
• Experience with HPE server and storage hardware
• Experience with VMWare virtualisation technologies
• Experience with Checkpoint, Fortinet or NSX-T
• Experience with Microsoft Server, Microsoft SQL Server, etc.

In return for your expertise, we’ll support you in this new challenge with coaching and development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Employee stock purchase plan.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.

#LI-KTB

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

#J-18808-Ljbffr