Business Analyst

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Control Room Solutions provide the backbone for emergency response in the UK & Europe. Our applications help 999 operators respond to calls from the public and dispatch out nearby responders, enabling the right response when every second counts. As our solution has grown from a small startup to one of the leading offerings for Fire & Police agencies, our customers now trust us to solve more of their problems. We are building new products to increase the safety and efficiency of emergency response agencies, and shaping the way we interact with those agencies, to ultimately help our customers save lives.

This role is primarily remote with travel to our offices and customer sites. This position is within the Guardian Deployment Team. The role of the Business Analyst, with specific experience of Emergency Services Control Room operations, is to facilitate the deployment of a Motorola Solutions Control Room Solution (Guardian Suite) to a strategic customer, or potentially a number of customers. The role is remote based with frequent travel to their strategic customers and occasional visits to our Motorola Solutions offices. We estimate that there is an up to 50% travel requirement. At specific events such as customer Go Live there will be a requirement to work outside of usual business hours and be on site for up to 5 days at a time.

The post holder will be part of a Guardian deployment team appointed to a project of strategic importance to the company. They will be asked to support the deployment to a number of customers by engaging directly with end-users as well as other stakeholders in the agency to identify how to use and how Guardian fits into their agency workflow and/or help them amend their workflow to support usage of Guardian. The Principal role (accountability) of the Business Analyst is to establish an operational relationship with the designated project and operational personnel of the assigned multiple customers, typically Police, Fire and Rescue, or other Emergency Services. Working with the customer to develop and maintain the documentation relating to business benefits realisation. The Business Analyst is responsible for the satisfaction of the customer.

Typical activities of a Business Analyst will include:

• Being the operational process subject matter expert for the customers.
• Completion of requirement gap analysis during the pre-contract phase or within contract change processes. Delivering a RAG status for any functional requirements for use within integration or software development.
• The Business Analyst will be the deployment teams Principal contact for the Engineering and Product team tracking progress of software development.
• Capturing and documenting customer requirements and acceptance criteria with clarity of what is being delivered within the deployment and then within live service.
• Capturing and documenting supplier requirements to ensure these meet the customer expectations and that any gap analysis of the supplier products are identified early and a roadmap for development is managed with that supplier product team.
• Completion of training needs analysis with their customers and ensuring the customer has clarity on the training offered under the contract.
• Delivery of train the trainer courses, facilitate any supplier training courses and support the customer with delivery of end user training courses.
• Support the test events managed by the Software Test Engineers and associated defect management process.
• Support the customer with on site support, where appropriate, for major events like Go Live of Guardian products/services, software upgrades and system outages.
• Produce or update, with clarity, user stories and acceptance criteria for the Product and/or Engineering team and Suppliers to resolve software defects.
• Support the service management team and where applicable manage any software defects creating incidents or problems in live service.
• Assist the Programme Manager and Technical Design Authority in the production of pre-sales solution and deployment proposals, such as documentation of a new Motorola Solutions solution design to meet a set of Customer requirements.

The post holder will demonstrate the following competencies whilst working for Motorola Solutions as Guardian Business Analyst:

• Developing and maintaining outstanding understanding of the product being delivered to the customers and the operational processes the product is being used to as part of the large and complex software solutions being delivered to their assigned customers.
• High level of relationship awareness, building long term positive relationships with deployment and service team members, customers (project and operational), key suppliers and customer stakeholders including 3rd party integration suppliers.
• Excellent communication skills - written and verbal - being able to translate technical information into operational level communication effectively for any customer, product team or supplier.
• Experience in Agile software development. Working effectively as the pivotal role between customer and product development teams ensuring the released software meets the user requirement and passes acceptance testing with minimal re-engineering or workarounds being employed by customers.
• Experience of working with multiple customers across agencies.
• Experience of working within project teams delivering large and complex software solutions to customers in the emergency services.
• Awareness of the commercial implications of deliveries and the commercial impact of operational issues being experienced by customers.
• Showing leadership with continuous development cycle to ensure colleagues, customers and suppliers understand the new features and functionality as part of the release management and change processes.

Basic Requirements

• Essential:
• Strong experience of call taker and dispatch operations in the emergency services.
• Experience of managing the delivery of large and complex software solutions to major customers.
• Experience of software deployment to UK bluelight (police and/or fire - particularly the Control Room space) agencies.
• Proven experience in managing requirements.
• Proven experience of working with virtual teams and self motivation when working from home or remote from colleagues.
• Demonstrable management experience in a delivery-driven environment.
• Excellent communication skills both written and verbal.
• Technical experience sufficient to convey issues relating to software deployments.
• Must have the ability to obtain NPPV3 security clearance. To obtain you must be a UK resident for a minimum of 5 years.
• Desirable:
• A formal qualification (Degree) in Computer Science or equivalent technology.
• At least 2 years industry experience in Business Analysis at a large technology organisation.
• Knowledge of project management principles - with certification or working towards certification.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

• Competitive salary and bonus schemes.
• Two weeks additional pay per year (holiday bonus).
• 25 days holiday entitlement + bank holidays.
• Attractive defined contribution pension scheme.
• Private medical insurance.
• Employee stock purchase plan.
• Flexible working options.
• Life assurance.
• Enhanced maternity and paternity pay.
• Career development support and wide ranging learning opportunities.
• Employee health and wellbeing support EAP, wellbeing guidance etc.
• Carbon neutral initiatives/goals.
• Corporate social responsibility initiatives including support for volunteering days.
• Well known companies discount scheme.