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- Tasks: Lead the Sales Support team, ensuring timely processing of quotes and requests.
- Company: Join a dynamic company in the Vehicle Finance industry, committed to excellence.
- Benefits: Enjoy hybrid working, with three days at home and two in the office.
- Why this job: Be part of a supportive culture that values teamwork and personal growth.
- Qualifications: Strong communication skills and experience in team leadership are essential.
- Other info: Opportunity for career progression and professional development.
The predicted salary is between 24000 - 30000 £ per year.
£28k-30k
Hybrid working – three days home, two days office
Solihull
You will be responsible for the coordination of the Sales Support team’s daily workload, ensuring the timely processing of all quotations and introducer requests received in the New Business area. You will provide leadership and direction for your team, maintaining service levels and ensuring all business objectives are adhered to, while ensuring risks are not compromised and ‘Best in Class’ service is delivered and maintained to the client’s introducers at all times. You will also demonstrate a thorough understanding of all processes within the new business area, and provide the Regional Sales Managers with the required level of support.
Responsibilities:
- Awareness, understanding and contribution to achieving the business area’s objectives
- Achieve personal objectives set by Manager
- Manage the team’s daily workflow activities and requirements
- Possess excellent communication skills with the ability to delegate based on resource availability
- Identify any service and processing issues and manage them through to a satisfactory resolution
- Formulate operational procedures where required and recommend changes to achieve departmental objectives
- Undertake regular audits consisting of telephone and general processes, maintaining overall quality within the team
- Make sound business and commercial decisions with consideration to the lending policy and guidelines and risk management procedures
- Manage and maintain professional relationships with our introducer base
- Deputise for Manager and represent the area where required
- Be an approachable referral point for colleagues, the sales team and other departments and as a representative for the Sales Support team when required
- Undertake effective 121s and appraisals, identifying training needs and ensuring the appropriate training is delivered, with ongoing staff performance monitored
- Provide support and complete administrative duties on behalf of the Regional Sales Manager
- Produce management information and provide support to the Management Team
- Ability to lead and motivate a team
- Experience in resource management and workflow coordination
- Can communicate effectively at all levels within a large organisation
- Disciplined approach to work, with good time management skills, ensuring deadlines are met
- Target-driven
- Excellent persuading and negotiating skills
- Demonstrate a high level of customer service
- Business awareness and knowledge of the Vehicle Finance industry
Sales Support ‒ Team Leader employer: Motorfinanceonline
Contact Detail:
Motorfinanceonline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support ‒ Team Leader
✨Tip Number 1
Familiarise yourself with the Vehicle Finance industry. Understanding the key players, trends, and challenges will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific situations where you motivated your team or resolved conflicts.
✨Tip Number 3
Network with current or former employees of StudySmarter on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Sales Support Team Leader role.
✨Tip Number 4
Prepare to discuss your approach to workflow coordination and resource management. Think about how you would handle daily challenges and ensure that service levels are maintained, as this is crucial for the role.
We think you need these skills to ace Sales Support ‒ Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales support and team leadership. Use specific examples that demonstrate your ability to manage workflows, lead a team, and maintain high service levels.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly your experience in resource management and customer service.
Showcase Leadership Skills: Emphasise your leadership abilities in both your CV and cover letter. Provide examples of how you've successfully managed teams, resolved issues, and contributed to achieving business objectives in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Sales Support Team Leader role.
How to prepare for a job interview at Motorfinanceonline
✨Showcase Your Leadership Skills
As a Sales Support Team Leader, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated team members and resolved conflicts.
✨Understand the Business Objectives
Familiarise yourself with the company's goals and how the Sales Support team contributes to them. Be ready to discuss how you can align your team's efforts with these objectives and improve overall performance.
✨Demonstrate Excellent Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, and be prepared to discuss how you would handle communication with both your team and external introducers.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage workflow. Think of specific scenarios where you've identified issues and implemented solutions, particularly in a sales support context.
