Head of Operations

Motorclean is seeking an accomplished, commercially focused Head of Operations to lead service delivery across a regional portfolio of automotive partners. This is a high-impact opportunity to set the standard for operational excellence, develop talented leaders and turn performance insight into measurable results.

Working closely with a Director, you will own regional performance across customer service, people, compliance, profitability and new-business mobilisation. You will be visible in the field, trusted by clients and confident making decisions that improve both day-to-day delivery and long-term growth.

We are seeking experienced operational leaders with a proven track record of managing multi-site operations, delivering business performance, and leading large teams.

What you'll be doing

• Lead service delivery across the region, setting clear expectations and ensuring customer feedback becomes visible, owned action.
• Identify underperforming locations quickly, agree practical recovery plans and maintain momentum through disciplined follow-up.
• Conduct targeted audits and raise operational standards consistently across dealership sites.
• Build trusted relationships with dealership leaders through structured reviews, meaningful reporting and proactive communication.
• Mobilise new business safely, compliantly and profitably—from risk assessment and equipment to systems, training and launch support.

People leadership

• Coach and empower Area Managers and regional managers, partnering with HR and Learning & Development to unlock their potential.
• Create robust succession plans and a strong pipeline of future leaders.
• Set clear goals, hold regular performance conversations and address underperformance fairly and decisively.
• Oversee workforce productivity, appraisals and effective holiday planning.
• Build an ambitious, inclusive and accountable culture where communication is clear and great work is recognised.
• Attract and retain capable managers who can grow with the business.

What you'll bring

• Proven senior leadership experience across a multi-site operation, ideally in automotive, retail, facilities management or another service-led environment.
• A track record of improving operational performance, commercial results, compliance and customer satisfaction.
• Strong coaching and people-management capability, including confident handling of underperformance and succession planning.
• Commercial acumen and the ability to turn complex data into clear priorities and decisive action.
• Excellent stakeholder-management and communication skills, with the credibility to influence senior clients and internal teams.
• A practical, visible leadership style and willingness to travel regularly across the region.

What you'll get

• Company car and fuel card.
• Company phone and tablet.
• Private Healthcare
• Discounts via perk platform
• Life Assurance
• Salary Sacrifice
• Pension contribution
• Real ownership of regional performance and the freedom to make a visible difference.
• The opportunity to influence business growth and shape how operational excellence is delivered.
• A supportive, ambitious environment built on accountability, development and continuous improvement.

Motorclean is an equal-opportunity employer. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.