At a Glance
- Tasks: Provide exceptional support to supporters and build lasting relationships.
- Company: Join the MND Association, dedicated to improving lives affected by MND.
- Benefits: 28 days holiday, healthcare access, hybrid working, and personal development opportunities.
- Other info: Flexible working environment with a commitment to equality and inclusivity.
- Why this job: Make a meaningful difference every day while supporting a vital cause.
- Qualifications: Experience in customer service, strong communication skills, and team collaboration.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Supporter Stewardship Officer role at Motor Neurone Disease (MND) Association.
Responsibilities
- Provide exceptional front‑line support to new and existing supporters, ensuring they feel valued and engaged.
- Build and maintain positive relationships with supporters, encouraging continued and increased involvement.
- Work collaboratively across the Supporter Stewardship Team and other departments to provide a seamless experience.
- Direct supporter queries to the appropriate area of the organisation efficiently and accurately, ensuring an integrated approach.
- Promote additional fundraising opportunities and relevant products to increase income where appropriate.
- Ensure supporter records are accurately maintained on the CRM database.
- Respond promptly and effectively to all supporter enquiries in line with our supporter care charter.
- Follow all data protection, audit, and compliance requirements.
About You
- Experience providing excellent supporter or customer service.
- Strong communication and interpersonal skills with a confident telephone manner.
- Able to handle challenging conversations with professionalism and empathy.
- Competent in using Microsoft Office and databases.
- A collaborative team player who enjoys working with others to achieve shared goals.
- Organised, accurate, and able to manage time effectively in a busy environment.
- Flexible and adaptable to changing priorities and responsibilities.
About Us
Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and bring us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised and addressed by wider society.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eye care, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
Hybrid Working and Flexibility
This role offers hybrid working, with the expectation to attend the office 2 days per week, with flexibility to attend more regularly in line with organisational needs.
Equality, Diversity and Inclusion
We are committed to equality, diversity and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you. Join us as a Supporter Stewardship Officer and help us continue to build lasting relationships with those who make our work possible.
Supporter Stewardship Officer in Northampton employer: Motor Neurone Disease (MND) Association
The MND Association is an exceptional employer, offering a meaningful opportunity for a Safeguarding Lead to make a real impact in safeguarding practices across the organisation. With a strong commitment to employee growth, inclusive work culture, and comprehensive benefits such as enhanced holiday entitlement and access to healthcare, this home-based role allows for flexibility while fostering collaboration through regular team meetings. Join us in driving positive change and ensuring a safe environment for all involved with MND.
Contact Details:
Motor Neurone Disease (MND) Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Stewardship Officer in Northampton
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Motor Neurone Disease (MND) Association.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Motor Neurone Disease (MND) Association.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Motor Neurone Disease (MND) Association.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Motor Neurone Disease (MND) Association. Apply directly through us to stand out!
We think you need these skills to ace Supporter Stewardship Officer in Northampton
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Motor Neurone Disease (MND) Association. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Supporter Stewardship Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Motor Neurone Disease (MND) Association
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Motor Neurone Disease (MND) Association. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
