At a Glance
- Tasks: Lead and shape a trusted online peer support service for those affected by MND.
- Company: Join a compassionate organisation dedicated to supporting individuals with Motor Neurone Disease.
- Benefits: Enjoy 28 days holiday, healthcare access, and opportunities for personal development.
- Other info: Hybrid working with occasional travel; commitment to equality and inclusivity.
- Why this job: Make a real difference in people's lives while managing an impactful online community.
- Qualifications: Experience with online community platforms and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
This is an exciting opportunity to build and lead a trusted online peer support service that people affected by Motor Neurone Disease (MND) rely on. You will have the autonomy to shape how the forum develops, taking ownership of a live online service with clear accountability for moderation standards, platform governance, and overall service quality.
You will make independent moderation decisions, including assessing safeguarding risks and applying proportionate escalation in complex situations. You will be comfortable holding responsibility for service-level risk, working within clear governance frameworks while acting decisively when it matters most. You will act as product owner and primary administrator for the platform, managing configuration, permissions, workflows, and continuous improvement. You will also lead and support a team of online volunteers, ensuring their wellbeing while maintaining consistent service standards.
Key Responsibilities
- Take ownership of and lead the day-to-day delivery of online peer support services
- Act as primary administrator and product owner of the community platform
- Manage moderation, safeguarding concerns, and complex risk escalation
- Ensure compliance with GDPR, Online Safety Act, and organisational standards
- Analyse community data to inform service development and reporting
- Grow reach and improve accessibility
- Manage external suppliers supporting the platform
- Lead, recruit, and support online community volunteers
- Maintain service continuity plans and respond to incidents
About You
Essential
- Experience managing online community platforms and tools
- Strong knowledge of GDPR and Online Safety Act requirements
- Experience handling complaints and crisis situations, including content moderation and escalation protocols
- Ability to analyse community metrics and report on impact
- Confident communicator, able to represent community voices
- Experience managing or supporting volunteers, including remote management
Desirable
- Understanding of person-centred and accessible digital support
- Experience developing or improving online services
- Experience working with external partners or agencies
- Background in a charity or peer support environment
Hybrid working expectations
This role is home-based with occasional travel to our Northampton office. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
Online Communities Lead in Northampton employer: Motor Neurone Disease (MND) Association
As an employer dedicated to supporting individuals affected by Motor Neurone Disease, we offer a fulfilling work environment where your contributions directly impact the lives of others. With a strong commitment to equality, diversity, and inclusivity, our hybrid working model allows for flexibility while fostering a collaborative culture. Employees benefit from generous holiday allowances, comprehensive healthcare access, and numerous opportunities for personal and professional growth, making us an exceptional place to build a meaningful career.
Contact Detail:
Motor Neurone Disease (MND) Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Online Communities Lead in Northampton
✨Tip Number 1
Get to know the company and its mission inside out. When you’re chatting with them, show that you’re genuinely passionate about supporting people affected by MND. It’s all about connecting your values with theirs!
✨Tip Number 2
Prepare for the interview by thinking of real-life examples where you've managed online communities or handled tricky situations. We want to hear your stories, so make them engaging and relevant to the role!
✨Tip Number 3
Don’t forget to ask questions during the interview! This shows you’re interested and helps you figure out if the role is right for you. Think about what you want to know about their community platform and team dynamics.
✨Tip Number 4
After the interview, send a quick thank-you note. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re professional and appreciate the opportunity!
We think you need these skills to ace Online Communities Lead in Northampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for online communities and peer support shine through. We want to see how much you care about making a difference for those affected by MND!
Tailor Your Experience:Make sure to highlight your relevant experience managing online community platforms and tools. We’re looking for specific examples that demonstrate your skills in moderation and crisis management.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and responsibilities are easy to spot. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Motor Neurone Disease (MND) Association
✨Know Your Community
Before the interview, dive deep into understanding the online community platform and its users. Familiarise yourself with the challenges faced by people affected by Motor Neurone Disease (MND) and think about how you can enhance their experience. This will show your genuine interest and commitment to the role.
✨Showcase Your Moderation Skills
Be prepared to discuss your experience with content moderation and crisis management. Think of specific examples where you've successfully handled complaints or escalated issues. Highlight your ability to make independent decisions while ensuring compliance with regulations like GDPR and the Online Safety Act.
✨Data-Driven Decisions
Since analysing community metrics is key to this role, come ready to talk about how you've used data to inform service improvements in the past. Bring examples of metrics you've tracked and how they influenced your decision-making process. This will demonstrate your analytical skills and strategic thinking.
✨Volunteer Management Experience
Discuss your experience in managing or supporting volunteers, especially in a remote setting. Share how you've ensured their wellbeing while maintaining service standards. This will highlight your leadership skills and your ability to foster a positive community environment.
