At a Glance
- Tasks: Lead and shape a trusted online peer support service for those affected by MND.
- Company: Join a compassionate organisation dedicated to supporting individuals with Motor Neurone Disease.
- Benefits: Enjoy 28 days holiday, healthcare access, and opportunities for personal development.
- Other info: Hybrid working with occasional travel; commitment to equality and inclusivity.
- Why this job: Make a real difference in people's lives while leading a supportive online community.
- Qualifications: Experience in managing online communities and knowledge of GDPR and Online Safety Act.
The predicted salary is between 40000 - 50000 £ per year.
This is an exciting opportunity to build and lead a trusted online peer support service that people affected by Motor Neurone Disease (MND) rely on. As an Online Communities Lead, you will have the autonomy to shape how the forum develops. You will take ownership of a live online service, with clear accountability for moderation standards, platform governance and overall service quality. You will make independent moderation decisions, including assessing safeguarding risks and applying proportionate escalation in complex situations. You will be comfortable holding responsibility for service‑level risk, working within clear governance frameworks while acting decisively when it matters most. You will act as product owner and primary administrator for the platform, managing configuration, permissions, workflows and continuous improvement. The Online Communities Lead will also lead and support a team of online volunteers, ensuring their wellbeing while maintaining consistent service standards.
Key Responsibilities
- Take ownership of and lead the day‑to‑day delivery of online peer support services
- Act as primary administrator and product owner of the community platform
- Manage moderation, safeguarding concerns and complex risk escalation
- Ensure compliance with GDPR, Online Safety Act and organisational standards
- Analyse community data to inform service development and reporting
- Grow reach and improve accessibility
- Manage external suppliers supporting the platform
- Lead, recruit and support online community volunteers
- Maintain service continuity plans and respond to incidents
About You
Essential
- Experience managing online community platforms and tools
- Strong knowledge of GDPR and Online Safety Act requirements
- Experience handling complaints and crisis situations, including content moderation, escalation protocols
- Ability to analyse community metrics and report on impact
- Confident communicator, able to represent community voices
- Experience managing or supporting volunteers, including remote management
Desirable
- Understanding of person‑centred and accessible digital support
- Experience developing or improving online services
- Experience working with external partners or agencies
- Background in a charity or peer support environment
Hybrid Working Expectations
This role is home‑based with occasional travel to our Northampton office.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role’s requirements.
Lead Online Community & Moderation Platform in Northampton employer: Motor Neurone Disease (MND) Association
Join a compassionate and innovative team dedicated to supporting individuals affected by Motor Neurone Disease (MND) through a trusted online peer support service. As an employer, we prioritise employee wellbeing with generous holiday allowances, comprehensive healthcare benefits, and a commitment to personal development, all within a supportive and inclusive work culture. With the flexibility of hybrid working and the opportunity to lead a passionate group of volunteers, this role offers a meaningful chance to make a real difference in the lives of others while advancing your career.
Contact Details:
Motor Neurone Disease (MND) Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Lead Online Community & Moderation Platform in Northampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant online forums, and connect with others who share your passion for community support. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website that highlights your experience with online community platforms and moderation. This is your chance to demonstrate how you can lead and improve services, so make it shine!
✨Tip Number 3
Prepare for interviews by practising common questions related to community management and safeguarding. Think about real-life examples where you've handled complaints or escalated issues, as these will show your ability to manage complex situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in our mission. Tailor your application to reflect your understanding of the role and how you can contribute to building a trusted online peer support service.
We think you need these skills to ace Lead Online Community & Moderation Platform in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with online community platforms and moderation. We want to see how your skills align with the role of Online Communities Lead, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a confident communicator, it’s essential to demonstrate this in your written application. Use clear and concise language, and don’t forget to mention any experience you have representing community voices or managing volunteers. We love seeing how you connect with others!
Highlight Your Analytical Skills:Since analysing community data is key for this role, make sure to include examples of how you've used metrics to inform service development in the past. We’re keen to see how you can contribute to improving our online peer support services!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Motor Neurone Disease (MND) Association
✨Know Your Community Inside Out
Before the interview, dive deep into understanding the online community platform and its users. Familiarise yourself with the specific needs of people affected by Motor Neurone Disease (MND) and think about how you can enhance their experience. This will show your genuine interest and commitment to the role.
✨Showcase Your Moderation Skills
Be prepared to discuss your experience with moderation and crisis management. Think of specific examples where you've successfully handled complaints or escalated issues. Highlight your ability to make independent decisions while ensuring compliance with GDPR and the Online Safety Act.
✨Demonstrate Leadership and Support for Volunteers
Since you'll be leading a team of online volunteers, share your experiences in managing and supporting teams, especially in remote settings. Talk about how you ensure their wellbeing while maintaining service standards, as this is crucial for the role.
✨Data-Driven Decision Making
Prepare to discuss how you analyse community metrics to inform service development. Bring examples of how data has influenced your past decisions and improvements in online services. This will illustrate your analytical skills and your commitment to continuous improvement.
