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- Tasks: Lead the Digital Products and User Experience team to enhance digital platforms and user engagement.
- Company: Join the MND Association, a forward-thinking organisation making a real difference.
- Benefits: Enjoy 28 days holiday, healthcare access, and hybrid working options.
- Other info: Embrace a culture of equality, diversity, and inclusivity while growing your career.
- Why this job: Make a significant impact on digital services for those affected by MND.
- Qualifications: Proven experience in leading digital products and user experience at scale.
The predicted salary is between 50000 - 60000 £ per year.
As the Head of Digital Products and User Experience, you will lead the Digital Products and User Experience team in the development, maintenance and continuous improvement of digital platforms and products that drive engagement with our cause. You will be accountable for the performance, compliance and accessibility of all digital products and services, including the Motor Neurone Disease (MND) Association website.
Working with colleagues across the organisation, you will plan confidently, collaborate well, and contribute to a digital function that can respond to changing needs and growing demand. This is an exciting time to join the MND Association, following the launch of our new brand in January and with a new CRM scheduled for implementation. Strengthening our digital platforms and products will ensure people affected by MND, our supporters and volunteers, experience digital services that are clearer and more accessible. This opportunity is for a 12-month Fixed Term Contract.
Key Responsibilities
- Lead and develop the Digital Products and User Experience team, including 4 direct reports, setting clear direction and high standards.
- Own the delivery, performance and accessibility of all digital products and platforms.
- Champion excellent user experience across websites, microsites and digital services.
- Embed product-based ways of working to deliver high standards of performance and user experience.
- Set and champion content and product standards across the organisation.
- Work with senior stakeholders to agree priorities, dependencies and delivery plans.
- Support projects, advising on impact, budget, resource, and risks to ensure inclusion of digital requirements.
- Contribute to organisation-wide technology strategy and leadership activity.
About You
- Proven experience leading digital products and user experience at scale.
- Proven ability to set and deliver a digital strategy.
- Experience of leading a multidisciplinary team.
- Experience supporting and developing cross organisational project teams and managing stakeholder relationships.
- Broad knowledge and awareness of best practice and emerging trends in digital technologies.
- Excellent working knowledge of digital accessibility tools and principles and inclusive design.
- Experience using insight and analytics to improve user experience.
- Confident communicator, able to influence at all levels.
Hybrid working expectations: office attendance in our Northampton office one day per week.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
- 24/7 GP access via phone and video.
- Life assurance and confidential counselling helplines.
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
- Access to Benefit Hub for discounts on everyday shopping.
- Enhanced pension scheme.
- Opportunities for training and personal development.
- Hybrid working.
Head of Digital in Northampton employer: Motor Neurone Disease (MND) Association
Contact Detail:
Motor Neurone Disease (MND) Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Digital in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the digital space, especially those who might have insights into the MND Association. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website that highlights your past projects and successes in digital products and user experience. This will give you an edge and demonstrate your capabilities beyond just a CV.
✨Tip Number 3
Prepare for the interview by understanding the MND Association’s mission and how your skills can enhance their digital platforms. Tailor your responses to show how you can contribute to their goals and improve user engagement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at the MND Association.
We think you need these skills to ace Head of Digital in Northampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in leading digital products and user experience. We want to see how your skills align with our mission at the MND Association!
Showcase Your Leadership Skills: As the Head of Digital, you'll be leading a team. So, don’t forget to include examples of how you've successfully managed teams and projects in the past. We love seeing strong leadership in action!
Highlight Your Digital Expertise: We’re looking for someone with a solid understanding of digital accessibility and user experience. Be sure to mention any relevant tools or principles you’ve used to enhance digital platforms in your previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with the MND Association!
How to prepare for a job interview at Motor Neurone Disease (MND) Association
✨Know Your Digital Stuff
Make sure you brush up on the latest trends in digital products and user experience. Familiarise yourself with best practices in accessibility and inclusive design, as these are crucial for the role. Be ready to discuss how you've applied these principles in your previous work.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading multidisciplinary teams. Think about specific challenges you've faced and how you motivated your team to achieve high standards. This will demonstrate your ability to set clear direction and inspire others.
✨Be a Stakeholder Whisperer
Since you'll be working with senior stakeholders, practice articulating your ideas clearly and confidently. Prepare to discuss how you've managed relationships and prioritised projects in the past. This will show that you can navigate complex organisational dynamics effectively.
✨Bring Data to the Table
Get ready to talk about how you've used insights and analytics to enhance user experience. Have specific examples at hand that illustrate your data-driven decision-making process. This will prove your capability to improve digital products based on real user feedback.