As a Volunteering Services Assistant , you will be at the heart of creating a positive experience for volunteers, ensuring they receive timely, professional and welcoming support throughout their journey with the Motor Neurone Disease (MND) Association.
The Volunteering Services Assistant plays an important role in helping volunteers feel valued, informed and connected. You'll be working closely with volunteer managers and colleagues across the organisation, supporting volunteer recruitment, training and engagement, while ensuring key processes run smoothly and efficiently. Combining strong administration skills with a commitment to excellent service, you will help strengthen volunteering across the MND Association.
This role is ideal for someone who is organised, proactive and enjoys building positive relationships while delivering high-quality administrative support.
Main Responsibilities
Respond to volunteer enquiries, providing accurate information, guidance and signposting
Support volunteer recruitment administration, ensuring a smooth and positive experience
Coordinate communications with prospective volunteers and volunteer managers
Support safer recruitment processes while maintaining confidentiality and data protection standards
Provide administration and monitoring for volunteering services and processes
Managing volunteer resources, including certificates and ID cards
Maintain accurate volunteer records and update information on the Association's database
Assist with the administration of volunteer training sessions and events
Work collaboratively with colleagues across the organisation to support volunteering activities and objectives
About You
Experience delivering high-quality customer service
Strong verbal and written communication skills, with the ability to adapt your approach for different audiences
Experience carrying out a range of administrative tasks with accuracy and attention to detail
Excellent organisational and planning skills, with the ability to manage competing priorities and meet deadlines
Experience using databases, data entry systems and maintaining accurate records
Proficiency in Microsoft Office applications, particularly Excel, Word and Outlook
Ability to work independently and as part of a team
A positive, flexible and proactive approach to work
Hybrid working Expectations: 1 day per week Northampton office attendance
Further information about working for the MND Association and full job description is available in the attached Candidate Pack.
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
28 days holiday, increasing to 33 days after 5 years, plus
Volunteering Services Assistant employer: Motor Neurone Disease Association
As a Clinical Community Lead at the MND Association, you will join a passionate team dedicated to making a difference in the lives of those affected by motor neurone disease. With a strong commitment to professional development, inclusive work culture, and a focus on collaboration, you'll have access to extensive training opportunities, generous holiday allowances, and a supportive environment that champions clinical excellence and innovation. This home-based role with travel across the UK offers a unique chance to lead impactful initiatives while enjoying the flexibility and benefits of a progressive organisation.
Contact Details:
Motor Neurone Disease Association Recruitment Team
