As a Supporter Stewardship Officer, you'll be the first point of contact for supporters, helping them feel valued, informed and inspired throughout their fundraising journey. This is an exciting opportunity to use your customer service expertise, communication skills and attention to detail to create meaningful experiences that encourage long-term support.
As a Supporter Stewardship Officer, you'll work closely with supporters, colleagues and fundraising teams to maximise engagement, provide excellent service and help generate vital income which supports care services, research and campaigning for people living with and affected by Motor Neurone Disease (MN). If you're organised, people-focused and enjoy working in a collaborative environment, we'd love to hear from you.
Joining us as a Supporter Stewardship Officer means helping supporters make a real difference while ensuring every interaction reflects the care and commitment of the MND Association.
Main Responsibilities
Deliver an excellent supporter experience across phone and email
Build and maintain positive relationships with new and existing supporters
Encourage repeat support by promoting appropriate fundraising activities and opportunities
Provide guidance and information to supporters, ensuring enquiries are resolved effectively
Signpost supporters to the most relevant teams within the MND Association
Support stewardship journeys for supporters raising up to £500
Work collaboratively with colleagues to provide a joined-up supporter experience
Accurately record supporter information and interactions on the CRM database
Support income processing activities during busy periods, including major appeals
Ensure compliance with data protection, regulatory requirements and internal policies
About You
Experience delivering excellent customer service or supporter care
Strong verbal and written communication skills with a confident telephone manner
Ability to manage sensitive or challenging conversations
Good IT skills, including Microsoft Office and database systems
Strong organisational skills with excellent attention to detail
Ability to prioritise workload and manage multiple tasks effectively
A collaborative ...
Supporter Stewardship Officer in Northampton employer: Motor Neurone Disease Association
As a Clinical Community Lead at the MND Association, you will join a passionate team dedicated to making a difference in the lives of those affected by motor neurone disease. With a strong commitment to professional development, inclusive work culture, and a focus on collaboration, you'll have access to extensive training opportunities, generous holiday allowances, and a supportive environment that champions clinical excellence and innovation. This home-based role with travel across the UK offers a unique chance to lead impactful initiatives while enjoying the flexibility and benefits of a progressive organisation.
Contact Details:
Motor Neurone Disease Association Recruitment Team
