At a Glance
- Tasks: Lead and shape a trusted online peer support service for those affected by MND.
- Company: Join a dedicated charity making a real difference in the lives of people with MND.
- Benefits: Enjoy 28 days holiday, healthcare access, and opportunities for personal development.
- Other info: Hybrid working with occasional travel; committed to equality and inclusivity.
- Why this job: Make an impact by supporting a community and leading a team of volunteers.
- Qualifications: Experience with online communities, GDPR knowledge, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
This is an exciting opportunity to build and lead a trusted online peer support service that people affected by Motor Neurone Disease (MND) rely on. You will have the autonomy to shape how the forum develops, taking ownership of a live online service with clear accountability for moderation standards, platform governance, and overall service quality.
You will make independent moderation decisions, including assessing safeguarding risks and applying proportionate escalation in complex situations. You will be comfortable holding responsibility for service-level risk, working within clear governance frameworks while acting decisively when it matters most. You will act as product owner and primary administrator for the platform, managing configuration, permissions, workflows, and continuous improvement. You will also lead and support a team of online volunteers, ensuring their wellbeing while maintaining consistent service standards.
Key Responsibilities
- Take ownership of and lead the day-to-day delivery of online peer support services
- Act as primary administrator and product owner of the community platform
- Manage moderation, safeguarding concerns, and complex risk escalation
- Ensure compliance with GDPR, Online Safety Act, and organisational standards
- Analyse community data to inform service development and reporting
- Grow reach and improve accessibility
- Manage external suppliers supporting the platform
- Lead, recruit, and support online community volunteers
- Maintain service continuity plans and respond to incidents
About You
Essential:
- Experience managing online community platforms and tools
- Strong knowledge of GDPR and Online Safety Act requirements
- Experience handling complaints and crisis situations, including content moderation and escalation protocols
- Ability to analyse community metrics and report on impact
- Confident communicator, able to represent community voices
- Experience managing or supporting volunteers, including remote management
Desirable:
- Understanding of person-centred and accessible digital support
- Experience developing or improving online services
- Experience working with external partners or agencies
- Background in a charity or peer support environment
Hybrid working expectations: This role is home-based with occasional travel to our Northampton office.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
Motor Neurone Disease moves fast. It takes away time, it takes away independence, and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We're here for everyone who needs us. Because with MND, every day matters.
Online Communities Lead in Northampton employer: Motor Neurone Disease Association
As an employer, the MND Association offers a unique opportunity to make a meaningful impact in the lives of those affected by Motor Neurone Disease. With a strong commitment to employee wellbeing, a supportive work culture, and generous benefits including enhanced holiday entitlement and access to healthcare services, we empower our team members to grow both personally and professionally. Our hybrid working model allows for flexibility while fostering a collaborative environment, making us an excellent choice for those seeking rewarding employment in the charity sector.
Contact Detail:
Motor Neurone Disease Association Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Online Communities Lead in Northampton
✨Tip Number 1
Get to know the company inside out! Research their mission, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or join relevant online communities. Engaging with people who already work there can give you insider tips and might even lead to a referral.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to online community management. Think about how you'd handle specific challenges they face, especially around moderation and safeguarding.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Online Communities Lead in Northampton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for supporting those affected by MND shine through. We want to see how much you care about making a difference in the community!
Tailor Your Experience:Make sure to highlight your relevant experience with online community platforms and moderation. We’re looking for specific examples that demonstrate your skills and how they relate to the role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and motivations.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Motor Neurone Disease Association
✨Know Your Community
Before the interview, dive deep into understanding the online community you'll be leading. Familiarise yourself with the specific needs of people affected by Motor Neurone Disease (MND) and think about how you can enhance their experience. This will show your genuine interest and commitment to the role.
✨Showcase Your Moderation Skills
Be prepared to discuss your experience with content moderation and crisis management. Think of specific examples where you've successfully handled complaints or escalated issues. Highlight your ability to make independent decisions while ensuring compliance with GDPR and the Online Safety Act.
✨Data-Driven Decisions
Since analysing community metrics is key to this role, come ready to talk about how you've used data to inform service improvements in the past. Bring examples of how you've measured impact and what changes you implemented based on those insights.
✨Volunteer Management Experience
As you'll be leading a team of online volunteers, share your experiences in managing and supporting volunteers, especially in a remote setting. Discuss how you ensure their wellbeing while maintaining service standards, and any strategies you've used to keep them engaged and motivated.
