At a Glance
- Tasks: Lead the development of our Microsoft Dynamics 365 platform and enhance user experience.
- Company: Join the MND Association, making a real difference in people's lives.
- Benefits: 28 days holiday, healthcare access, hybrid working, and personal development opportunities.
- Other info: Hybrid work model with one day in the office; commitment to equality and inclusivity.
- Why this job: Shape product direction and drive impactful change in a meaningful role.
- Qualifications: Experience with Microsoft Dynamics 365 and strong stakeholder management skills.
The predicted salary is between 50000 - 52413 £ per year.
As a CRM Product Lead, you will lead the direction and development of our Microsoft Dynamics 365 platform, ensuring it supports our work across the MND Association effectively and efficiently. You will use your skills in stakeholder engagement, agile delivery, and data-led decision making to lead a critical platform. This CRM Product Lead role calls for someone who can shape product direction, balance priorities, and deliver continuous improvement while keeping user experience at the centre. This is an exciting and transformative time to join the MND Association. If you thrive on ownership, collaboration and measurable impact, this role offers a meaningful next step.
Key Responsibilities
- Lead the CRM roadmap, aligning platform development with organisational priorities
- Manage the product backlog, balancing stakeholder needs and technical feasibility
- Act as the link between business and technology teams
- Oversee delivery of CRM enhancements, integrations and new functionality
- Guide system configuration, ensuring best practice and consistency
- Use data, reporting and user feedback to improve performance and usability
- Support adoption and continuous improvement across teams
- Manage supplier relationships and ensure value for money
- Ensure compliance with data protection and security standards
About You
- Strong experience as a CRM Product Lead or similar role
- Expertise in Microsoft Dynamics 365 and Power Platform
- Proven delivery of CRM improvements and system optimisation
- Strong stakeholder management and communication skills
- Experience working in agile environments
- Knowledge of integrations, data migrations and system configuration
- Strategic thinking with strong problem-solving ability
Hybrid Working Expectations: One day per week office attendance in Northampton. We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders. As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.
What We Offer
- 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
- Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
- 24/7 GP access via phone and video
- Life assurance and confidential counselling helplines
- Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
- Access to Benefit Hub for discounts on everyday shopping
- Enhanced pension scheme
- Opportunities for training and personal development
- Hybrid working
Motor Neurone Disease moves fast. It takes away time, it takes away independence and it has no cure. Every day we support people affected by MND. We fund ground-breaking research. We campaign for better care. We're here for everyone who needs us. Because with MND, every day matters.
CRM Product Lead in Northampton employer: Motor Neurone Disease Association
The MND Association is an exceptional employer, offering a unique opportunity to make a meaningful impact in the lives of those affected by Motor Neurone Disease. With a strong commitment to equality, diversity, and inclusivity, we foster a collaborative work culture that prioritises employee growth through training and personal development opportunities. Our hybrid working model, generous holiday allowance, and comprehensive healthcare benefits ensure that our team members are supported both professionally and personally, making this an ideal place for passionate individuals looking to drive change.
Contact Details:
Motor Neurone Disease Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Product Lead in Northampton
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Motor Neurone Disease Association!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Motor Neurone Disease Association would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Motor Neurone Disease Association through your school's career services!
We think you need these skills to ace CRM Product Lead in Northampton
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like CRM Product Lead, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the CRM Product Lead position at Motor Neurone Disease Association. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Motor Neurone Disease Association
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
