Motor Insurers' Bureau (MIB) invites applications for Head of Claims Operations in Milton Keynes. The role leads the Mainstream Claims department, accountable for OKRs and KPIs and delivering an excellent omni-channel customer experience.
You will work with ExCo and senior leaders to drive strategy, automation, and digital transformation, manage a 130+ claims team, steward indemnity spend, and ensure customer satisfaction while upholding regulatory standards.
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Senior Claims Operations Leader employer: Motor Insurers' Bureau
At MIB, we are dedicated to making roads safer and supporting victims of uninsured and hit-and-run drivers, creating a meaningful impact in the community. Our inclusive work culture fosters personal and professional growth, offering extensive benefits such as a generous pension scheme, flexible hybrid working, and a commitment to employee well-being through various health initiatives. Join us in Milton Keynes, where you can lead a passionate team and contribute to a purpose-driven organisation that values diversity and innovation.
