At a Glance
- Tasks: Support the implementation of resilience practices that protect customer services.
- Company: Join a forward-thinking organisation committed to operational resilience.
- Benefits: Competitive salary, hybrid working, generous holiday, and wellness support.
- Other info: Inclusive workplace where diverse ideas and experiences are valued.
- Why this job: Be at the forefront of meaningful organisational change and make a real impact.
- Qualifications: Experience in operational resilience and strong communication skills required.
The predicted salary is between 80000 - 80000 £ per year.
About the role
As we continue to evolve our Operational Resilience Framework, owned by our Chief Risk Officer (CRO) and championed across the business by our Chief Operating Officer (COO), we’re looking for a proactive and insightful individual to help bring this framework to life across MIB. In this role, you'll work closely with the COO to support the implementation, embedding and continual improvement of resilience practices that protect the services our customers rely on. If you’re passionate about building robust, future‑ready operations and want to be at the heart of meaningful organisational change, this is the opportunity for you.
Key responsibilities
- Operational Resilience Frameworks: Support initial implementation of the framework throughout its programme phase. Under BAU, support business adherence to the Operational Resilience Framework, through testing, oversight and continuous improvement, ensuring alignment with industry standards and any applicable regulations. Continuously assess and recommend refinements to the framework to address evolving risks and the regulatory environment where applicable to MIB.
- Compliance and Reporting: Ensure strict adherence to all operational resilience‑related regulations and standards. Prepare detailed reports for senior management and regulatory bodies if applicable, documenting compliance and recommending improvements.
- Collaboration: Partner with internal departments to embed resilience considerations into every function and cultivate strong relationships with external partners to enable coordinated resilience strategies.
- Risk Management: Participate in the identification, evaluation, and mitigation of operational and business risks. Develop and monitor mitigation strategies, adjusting as needed to address new and emerging threats. If applicable, lead, coordinate and deliver the annual PS21/3 Self‑Assessment, including drafting submissions, engaging collaborators and supporting all related Executive and Board Reporting. If applicable, as part of the annual PS21/3 Self‑Assessment exercise, partner with the business, technical and operational teams, providing guidance and challenge to ensure Regulatory Compliance across both Technical and non‑technical resilience domains.
Skills and Experience
- Strategic vision and foresight to anticipate challenges and develop long‑term resilience plans.
- Strong personal leadership, communication and stakeholder management skills that underpin scenario testing ownership, Important Business Services oversight, Dependency mapping governance, Third party resilience oversight, ExCo and Board metrics, reporting and governance and leading post‑incident learning reviews.
- Ability to maintain composure and effectiveness while managing crises or working under pressure.
- Proficiency in multitasking and prioritising responsibilities to align with strategic goals.
- Comprehensive knowledge of operational resilience frameworks and best practices.
- Expertise in crisis management and stakeholder communication during incident response.
- Advanced skill in developing and delivering impactful training programmes that prioritise organisational readiness.
- Thorough understanding of regulatory requirements and reporting best practices.
- Superior collaboration and relationship‑building skills with both internal and external stakeholders.
- High competency in risk identification, assessment, and mitigation.
- Significant experience in same or similar role.
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Operational Resilience Officer employer: Motor Insurers’ Bureau
At MIB, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Milton Keynes office provides a supportive environment with hybrid working options, competitive benefits including a generous pension scheme, and ample opportunities for personal and professional growth. Join us to be part of meaningful change while enjoying a workplace that values diversity and encourages you to bring your authentic self to work.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Resilience Officer
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like Motor Insurers’ Bureau looking for candidates who are engaged and informed.
We think you need these skills to ace Operational Resilience Officer
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at Motor Insurers’ Bureau. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at Motor Insurers’ Bureau
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with Motor Insurers’ Bureau’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
