At a Glance
- Tasks: Manage and investigate Property Damage claims, ensuring a fair customer experience.
- Company: Join MIB, a passionate team dedicated to making roads safer.
- Benefits: Enjoy hybrid working, competitive salary, and generous holiday allowance.
- Other info: Embrace a diverse workplace where you can truly be yourself.
- Why this job: Make a real difference by helping victims of uninsured drivers rebuild their lives.
- Qualifications: Customer service experience and strong attention to detail required.
The predicted salary is between 25500 - 25500 £ per year.
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit‑and‑run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit‑and‑run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the Role
Managing a portfolio of Property Damage claims in a proactive and professional manner, providing an excellent customer experience and making decisions on the extent and validity of a claim and checking for any potential fraudulent activity in accordance with the Uninsured or Untraced Driver’s Agreements up to the value of £25,000.
Key Responsibilities
- Portfolio ownership of approximately 200 claims involving elements of customers, third parties and suppliers.
- Review and analyse a claim with a strong attention to detail to establish whether it satisfies either the Uninsured or Untraced Driver’s Agreement.
- Work with departments, suppliers and third parties to conduct investigations to determine the validity and extent of the claim.
- Make timely, effective and risk based decisions to ensure business targets are met.
- Organise and prioritise own workload in line with changing requirements.
- Communicate key information to customers and external suppliers.
- Maintaining regular review of claims in accordance with company requirements.
- Effectively negotiate settlement ensuring a fair settlement for the customer.
- Work in conjunction with company policies and procedures.
- Ensure all data protection requirements are complied with.
- Pursue development opportunities to further own knowledge through mandatory test completion within deadlines and also workbook and other training activities available.
- Act as a role model for our principles; Think Big, Inspire and Customer First.
Skills and Experience
- A good understanding of motor insurance and claims principles in general.
- Experience of working in a customer focused role.
- Attention to detail, with high levels of accuracy.
- Taking initiative and deriving solutions.
- Excellent listening and questioning skills, with the ability to extract detailed information.
- Excellent written and oral communication skills.
- Computer skills, including experience of using MS Office.
Job Details
- Salary: £25,500
- Grade: 7
- Working Hours: 35
- Working Pattern: 9am to 5pm, Monday - Friday
- Office Location: Milton Keynes
- Job Type: Permanent
Benefits
- IT kit supplied to you
- £320 (before tax) start up allowance
- Hybrid working (2 days in the office per week)
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- 23 days holiday (plus public holidays)
- Holiday purchase scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
Claims Handler in Milton Keynes employer: Motor Insurers’ Bureau
At MIB, we pride ourselves on being an exceptional employer dedicated to making roads safer while providing a supportive and inclusive work environment. Our Milton Keynes office offers a hybrid working model, competitive benefits including a generous pension scheme, and ample opportunities for personal and professional growth, ensuring that our employees can thrive both in their careers and personal lives. Join us in our mission to compensate victims fairly and compassionately, and be part of a team that values diversity and encourages everyone to bring their best selves to work.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to claims handling. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Show off your skills! Bring examples of your past work or case studies to interviews. This will help demonstrate your attention to detail and problem-solving abilities, which are key for a Claims Handler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Claims Handler in Milton Keynes
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for making roads safer shine through. We want to see that you care about helping victims and understand the importance of our mission at MIB.
Be Detail-Oriented:Since the role involves managing claims with a strong attention to detail, make sure your application reflects this. Double-check for any typos or errors, and highlight your experience in roles where accuracy was key.
Tailor Your Experience:Don’t just send a generic application! Tailor it to show how your skills and experiences align with the Claims Handler role. Mention specific examples of customer-focused work and decision-making you've done in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Motor Insurers’ Bureau
✨Know Your Claims Inside Out
Before the interview, brush up on your understanding of motor insurance and claims principles. Familiarise yourself with the Uninsured or Untraced Driver’s Agreements, as this will show that you’re serious about the role and can engage in informed discussions.
✨Showcase Your Customer Focus
Since the role is customer-centric, prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations and what steps you took to ensure a positive outcome for the customer.
✨Demonstrate Attention to Detail
During the interview, highlight your attention to detail by discussing specific instances where your thoroughness made a difference. You might want to mention how you’ve successfully identified discrepancies in claims or ensured accuracy in documentation.
✨Practice Effective Communication
As a Claims Handler, clear communication is key. Practice articulating your thoughts clearly and concisely. You could even do a mock interview with a friend to refine your listening and questioning skills, ensuring you can extract detailed information effectively.
