ELTO Product Owner G11

Job Responsibilities

• As a subject matter expert on the Employers’ Liability Insurance Database (ELD), you will work closely with internal teams, insurers, and service providers to ensure a high level of service for customers. You will drive continuous improvement and oversee the database’s evolution while ensuring compliance with FCA ICOBS 8.4 handbook.
• Deputise for the Product Manager, covering leave and absences across the team to maintain service resilience.
• Product Ownership: Collaborate with stakeholders, including insurers, regulatory bodies, and internal teams, to define, prioritise, and manage product features and enhancements.
• Regulatory Compliance: Ensure all developments align with ICOBS 8.4 requirements and other relevant industry regulations.
• Service Management: Work closely with service providers to implement changes, resolve technical challenges, and improve system functionality.
• Stakeholder Engagement: Act as the bridge between insurers, service providers, and internal teams to align business needs with technical solutions.
• Risk & Issue Management: Identify potential risks and proactively develop mitigation strategies to ensure smooth operations.
• Performance Monitoring: Track and analyse key performance indicators (KPIs) to drive data-informed decisions and improvements.
• Documentation & Reporting: Maintain accurate records of product changes, issues, and resolutions while providing regular reports to senior management.
• Industry Representation: Represent the organisation at industry events, engaging with key stakeholders and keeping up to date with market trends.

Qualifications and Education

• Proven experience in a Product Owner, Business Analyst, or similar role within the insurance or financial services industry.
• UK insurance industry experience is beneficial, particularly within employers’ liability or regulatory environments.
• Strong knowledge of ICOBS 8.4 and its application to employers’ liability insurance databases would be an advantage.
• Experience working with service providers, managing change requests, and addressing technical challenges.
• Ability to derive insights from complex data and statistics and present findings to stakeholders in a clear, actionable way.
• Strong analytical and problem-solving skills to drive data-driven improvements.
• Self-reliant with the ability to work independently and manage tasks without direct supervision.
• Innovative thinker, able to identify and implement process improvements.
• Experience with Office products (e.g., Excel, PowerPoint, Word) and ServiceNow is beneficial.
• Technical literacy would be beneficial, with an understanding of system integrations and data management.
• Experience with agile methodologies and product lifecycle management is desirable.

Close date – 24 March
Interviews taking place Friday 28 March
For more information please speak to Kim Lawton.

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