At a Glance
- Tasks: Manage and analyse property damage claims, ensuring a fair customer experience.
- Company: Join MIB, a passionate team dedicated to making roads safer.
- Benefits: Competitive salary, hybrid working, generous holiday, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping victims of uninsured drivers.
- Qualifications: Customer service experience and attention to detail are essential.
The predicted salary is between 25500 - 25500 £ per year.
About MIB
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the Role
Managing a portfolio of Property Damage claims in a proactive and professional manner, providing an excellent customer experience and making decisions on the extent and validity of a claim and checking for any potential fraudulent activity in accordance with the Uninsured or Untraced Driver’s Agreements up to the value of £25,000.
Key Responsibilities
- Portfolio ownership of approximately 200 claims involving elements of customers, third parties and suppliers.
- Review and analyse a claim with a strong attention to detail to establish whether it satisfies either the Uninsured or Untraced Driver’s Agreement.
- Work with departments, suppliers and third parties to conduct investigations to determine the validity and extent of the claim.
- Make timely, effective and risk based decisions to ensure business targets are met.
- Organise and prioritise own workload in line with changing requirements.
- Communicate key information to customers and external suppliers.
- Maintaining regular review of claims in accordance with company requirements.
- Effectively negotiate settlement ensuring a fair settlement for the customer.
- Work in conjunction with company policies and procedures.
- Ensure all data protection requirements are complied with.
- Pursue development opportunities to further own knowledge through mandatory test completion within deadlines and also workbook and other training activities available.
- Act as a role model for our principles; Think Big, Inspire and Customer First.
Skills and Experience
- A good understanding of motor insurance and claims principles in general.
- Experience of working in a customer focused role.
- Attention to detail, with high levels of accuracy.
- Taking initiative and deriving solutions.
- Excellent listening and questioning skills, with the ability to extract detailed information.
- Excellent written and oral communication skills.
- Computer skills, including experience of using MS Office.
Job Details
- Salary: £25,500
- Grade: 7
- Working Hours: 35
- Working Pattern: 9am to 5pm, Monday - Friday
- Office Location: Milton Keynes
- Job Type: Permanent
Benefits
- IT kit supplied to you
- £320 (before tax) start up allowance
- Hybrid working (2 days in the office per week)
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- 23 days holiday (plus public holidays)
- Holiday purchase scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
Claims Handler employer: Motor Insurers’ Bureau
At MIB, we are dedicated to creating a safer driving environment and supporting victims of uninsured and hit-and-run incidents. Our Milton Keynes office offers a collaborative work culture that values diversity and inclusion, alongside competitive benefits such as hybrid working, generous holiday allowances, and a strong focus on employee well-being and development. Join us to make a meaningful impact while enjoying opportunities for personal growth in a supportive and dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Motor Insurers’ Bureau). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Motor Insurers’ Bureau. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Motor Insurers’ Bureau.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Motor Insurers’ Bureau. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Motor Insurers’ Bureau
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Motor Insurers’ Bureau to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Motor Insurers’ Bureau, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Motor Insurers’ Bureau's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
