Third-Party Governance Lead

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

About the role

In this role you will play a key role in embedding our TPRM framework across Operational Delivery Teams, enabling effective oversight and management of our most critical and high-risk third-party suppliers.

Key Responsibilities

• Support the implementation and ongoing operation of the TPRM framework at MIB, as a comprehensive approach to managing risk and driving value from our key third party service providers.
• Support where required the on-going development of a Third-Party Management policy framework, ensuring the documentation is reviewed and updated on an ongoing basis as required.
• Partner with Procurement Team, Third Party Accountable Executives (TPAE) and Third-Party Relationship Owners (TPRO) to define a collaborative approach to sourcing and ongoing third-party management for ODT, ensuring roles and responsibilities are clearly documented and understood.
• Work collaboratively with enabling functions to ensure contractual documentation is drafted to contain adequate requirements and deliverables all required clauses to ensure legal and regulatory compliance, and third-party performance criteria to drive delivery aligned to business needs.
• Contribute to the delivery of cost reductions, efficiencies and value opportunities through delivery of Procurement and third-party management activities.
• Provide third party management support to TPROs and TPAEs in ODT in line with the TPRM framework. Level of support will vary according to the criticality of the third-party relationship.
• The Lead may be required to provide lighter-touch support for medium and low risk third party engagements but may be required to lead third party management activities for critical and high risk third parties.
• Build and maintain excellent relationships with internal stakeholders throughout ODT, including those at a senior leadership level.
• Identify and implement process and system enhancements as required, to drive ongoing continuous improvement.
• Prepare reports for reporting line, governance and risk forums, and as required.
• Support ODT TRPO’s to monitor third-party performance against agreed SLAs and KPIs, proactively challenging underperformance and partnering with vendors to identify root causes, agree corrective actions and drive continuous service improvement.

Skills and Experience

• Extensive contract and third-party management experience and experience in IT services and professional services in a fast-paced organisation.
• Commercially astute, financially literate and legally competent to manage complex supplier contracts.
• Strong influencing and stakeholder management skills, with a proven ability to build constructive working relationships with suppliers, negotiating to deliver results, enforcing contractual obligations and achieving cost savings and improvements.
• Highly credible and collaborative team member, comfortable to challenge, and with excellent influencing skills and the gravitas to establish trust and confidence of senior stakeholders (TPAEs and TPROs) at senior management level.
• Excellent presentation and communication skills, both written and verbal, with an ability to translate complex technical subject matter into clear, concise and impactful information that drives the right decisions.
• Sector experience of insurance and/or financial services is highly desirable.
• Contract management qualified with a commitment to maintaining CPD and keeping up to date with developments within the profession and best practice.

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.