Project Manager

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that\’s accomplished, we\’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role
As a Project Manager at the MIB, you will be working for a high impact and expanding delivery function at the heart of delivering innovative, high-value digital and data-driven solutions that support our vision of ending uninsured driving by 2030.
In this exciting and fast-paced role, you\’ll lead end-to-end project delivery across complex transformation programmes—spanning platform migrations, process improvements, and cutting-edge data integration. Working with internal teams, external clients, and industry partners, you\’ll turn strategy into tangible results that improve operational resilience, compliance, and customer trust.
Whether you\’re planning a large-scale system migration, streamlining operational workflows, or managing multiple stakeholders, you\’ll be empowered to take ownership, think critically, and deliver with confidence.
This is your chance to contribute to nationally significant change—while growing your career in a forward-thinking, mission-driven organisation.
Key Responsibilities:
• Drive Strategic Alignment: Ensure that all project outcomes align with MIB\’s strategic objectives and translate delivery into measurable benefits, supporting the organisation\’s mission and customer impact
• Champion User-Centred Design: Embed user-centred design and service thinking within delivery to ensure changes enhance the end-to-end experience for customers and stakeholders
• Lead Data-Driven Transformation: Manage projects involving data migration, data governance, and digital transformation, ensuring high data quality and supporting modernisation objectives
• Supplier and Stakeholder Management: Effectively manage third-party suppliers and complex stakeholder landscapes, including regulators and industry bodies, ensuring clear accountability, effective collaboration, and alignment with MIB\’s objectives
• End to End delivery: Lead the end to end delivery of complex IT and business change projects of varying sizes, adhering at all times with the MIB\’s delivery framework.
• Project Progress: Clearly articulate project progress to stakeholders
• Create and manage plans: Support the delivery of the project, considering time, cost and quality constraints
• Team ceremonies: Setup and run and forums promoting transparent communication and collaboration
• RAIDD control: Identifies and resolves issues, assesses and mitigates risks, manages interdependencies between workstreams – drive decision-making and remove obstacles. Ensure that options are well explored and the consequences of each action are well-understood
• Collaborating with Stakeholder: to gather and prioritise requirements, ensuring at all times their delivery is managed through effective and continuous communication channels
• Project readiness: Creates the readiness plan in conjunctions with the business and external stakeholders.
Skills and Experience:
• Strategic alignment: Ability to translate delivery into measurable business value
• Ways of Working: Proven experience of working in Waterfall, Scaled Agile, Scrum, Kanban
• Organisational Skills: Ability to manage complex projects, allocate resources effectively, and ensure tasks are completed on time
• Clear Communicator: Skilled at conveying ideas, updates, and requirements effectively across all organizational levels to ensure openness and alignment. Clearly articulate project progress and escalations to project sponsors, Value Stream leads and Executive Committee members
• Proactive Risk Management: Experienced in spotting potential issues early, evaluating impacts, and implementing effective mitigations
• Conflict Resolution: Ability to resolve team disputes constructively, maintaining a collaborative atmosphere that enhances performance
• Adaptive Leadership: Capability to adjust leadership style based on the team\’s needs, encouraging autonomy and self-organisation
• Collaboration: Proven ability to collaborate with outside suppliers to represent MIB in a professional
• Customer Focused: Dedicated to understanding customer expectations and aligning efforts, driving customer satisfaction and collaboration. Putting user experience at the heart of human-centred delivery
• Decision-Making: Strong analytical skills to evaluate options and make sound, timely choices that support project and business goals
• Data Driven Transformation: Experience of data driven projects within regulated environments
• Finance and resource controls: A demonstrable understanding of budget management and efficient resource control
• Project Readiness: Ensures the project includes appropriate provision to achieve the required quality of data and that functional and non-functional requirements are appropriately fulfilled. Robust migration strategy developed and approved by the correct stakeholders
Salary £68,000 per annum
Grade 12
35 hours per week (Monday – Friday)
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Other Benefits include:
Contributory Group Stakeholder Personal pension scheme
Life Assurance
Employee Incentive Scheme
25 days holiday (plus public holidays)
Holiday purchase scheme
Sports and Social Club
24/7 Employee Assistance Programme
Free access to online tools to support mental and physical health
Enhanced maternity, paternity and adoption leave
1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people\’s lives, we want to hear from you.