Operational Resilience Officer

At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.

About the role

As we continue to evolve our Operational Resilience Framework, owned by our Chief Risk Officer (CRO) and championed across the business by our Chief Operating Officer (COO), we’re looking for a proactive and insightful individual to help bring this framework to life across MIB. In this role, you'll support the implementation, embedding and continual improvement of resilience practices that protect the services our customers rely on. If you’re passionate about building robust, future-ready operations and want to be at the heart of meaningful organisational change, this is the opportunity for you.

Key responsibilities

• Operational Resilience Frameworks: Support initial implementation of the framework throughout its programme phase. Under BAU, support business adherence to the Operational Resilience Framework, through testing, oversight and continuous improvement, ensuring alignment with industry standards and any applicable regulations. Continuously assess and recommend refinements to the framework to address evolving risks and the regulatory environment where applicable to MIB.
• Compliance and Reporting: Ensure strict adherence to all operational resilience-related regulations and standards. Prepare detailed reports for senior management and regulatory bodies if applicable, documenting compliance and recommending improvements. Partner with internal departments to embed resilience considerations into every function and cultivate strong relationships with external partners to enable coordinated resilience strategies. Participate in the identification, evaluation, and mitigation of operational and business risks. Develop and monitor mitigation strategies, adjusting as needed to address new and emerging threats. If applicable, Lead, Coordinate and deliver the annual PS21/3 Self-Assessment, including drafting submissions, engaging collaborators and supporting all related Executive and Board Reporting. If applicable, as part of the annual PS21/3 Self-Assessment exercise, partner with the business, technical and operational teams, providing guidance and challenge to ensure Regulatory Compliance across both Technical and non-technical resilience domains.

Skills and Experience

• Strategic vision and foresight to anticipate challenges and develop long-term resilience plans.
• Strong personal leadership, communication and stakeholder management skills that underpin scenario testing ownership, Important Business Services oversight, Dependency mapping governance, Third party resilience oversight, ExCo and Board metrics, reporting and governance and leading post incident learning reviews.
• Ability to maintain composure and effectiveness while managing crises or working under pressure.
• Proficiency in multitasking and prioritizing responsibilities to align with strategic goals.
• Comprehensive knowledge of operational resilience frameworks and best practices.
• Expertise in crisis management and stakeholder communication during incident response.
• Advanced skill in developing and delivering impactful training programs that prioritize organisational readiness.
• Thorough understanding of regulatory requirements and reporting best practices.
• Superior collaboration and relationship-building skills with both internal and external stakeholders.
• High competency in risk identification, assessment, and mitigation.
• Significant experience in same or similar role.

We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.