At a Glance
- Tasks: Provide first-level support to customers and manage service requests efficiently.
- Company: Join MIB, a passionate team dedicated to making roads safer for everyone.
- Benefits: Enjoy hybrid working, competitive salary, and a range of employee perks.
- Other info: Inclusive workplace where your unique self can thrive and grow.
- Why this job: Make a real difference by helping victims of uninsured drivers rebuild their lives.
- Qualifications: Strong problem-solving skills and some experience in service desk support.
The predicted salary is between 30000 - 40000 € per year.
About the role
At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
To provide customers with first level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfilment processes, in line with service objectives.
Key responsibilities
- Administer registration accounts for Client Company Services. This is to include:
- Enabling new requests and renewals for accounts after a full review
- Disabling accounts where they are no longer appropriate
- Unlocking accounts and user access when appropriately requested via email
- Deal with general account enquiries
- Suspending accounts when requested or appropriate
- Escalating customer Incident tickets to technical support where necessary
- To ensure that access to systems are carried out in line with current security policies
- To ensure that any potential breaches identified are reported
- Progress 1st line calls, keeping customers updated, according to the commitments in the customers' SLA
- Logging customer calls as tickets in a clear, concise and professional manner, ensuring all the necessary details are accurately captured
- Monitoring customer support requests submitted via email
- Complete Third Party Access requests and provide responses as password protected documents
- Complete 4th Directive requests and manage enquiries
Skills and Experience
- Logical problem-solving approach is essential
- Concise and accurate written and verbal communication skills
- Professional and confident telephone manner
- Some Service Desk or 1st Line Support experience
- Windows systems
- Basic knowledge of Microsoft Office
Job Details
- Working Hours: 35
- Working Pattern: Monday - Friday, 9am - 5pm
- Job Type: Permanent
- IT kit supplied to you
- £320 (before tax) start up allowance
- Hybrid working (2 days in the office per week)
Benefits
- Contributory Group Stakeholder Personal pension scheme
- Life Assurance
- Employee Incentive Scheme
- Sports and Social Club
- 24/7 Employee Assistance Programme
- Free access to online tools to support mental and physical health
- Enhanced maternity, paternity and adoption leave
- 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
Service Support Assistant in Milton Keynes employer: Motor Insurers' Bureau (MIB)
At MIB, we are dedicated to making roads safer and supporting victims of uninsured and hit-and-run drivers. Our inclusive work culture fosters personal growth and collaboration, offering employees a range of benefits including a contributory pension scheme, life assurance, and a hybrid working model. Join us in our mission to make a meaningful impact while enjoying a supportive environment that values diversity and encourages you to bring your best self to work.
Contact Detail:
Motor Insurers' Bureau (MIB) Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Assistant in Milton Keynes
✨Tip Number 1
Get to know the company! Research MIB and understand their mission to make roads safer. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since the role involves handling customer calls, being clear and confident is key. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. This will demonstrate your logical approach and ability to handle customer incidents effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at MIB. Don’t miss out on this opportunity!
We think you need these skills to ace Service Support Assistant in Milton Keynes
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for making roads safer! In your application, mention why you care about helping victims of uninsured and hit-and-run drivers. A personal touch can really make you stand out.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see that you can communicate effectively, just like you would in the role!
Highlight Relevant Experience:If you've got any experience in service desk or first-line support, make sure to showcase it! Tell us about your problem-solving skills and how you've helped customers in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Motor Insurers' Bureau (MIB)
✨Know the Mission
Before your interview, take some time to understand MIB's mission of making roads safer. Familiarise yourself with their work in supporting victims of uninsured and hit-and-run drivers. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Communication Skills
As a Service Support Assistant, clear communication is key. Practice articulating your thoughts concisely and confidently. You might even want to prepare examples of how you've effectively communicated in past roles, especially in a customer service context.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems or handled difficult situations. Be ready to discuss your logical approach to problem-solving, as this is essential for the role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows systems and Microsoft Office, as these are crucial for the job. Be prepared to answer questions about basic troubleshooting steps or how you would handle common service desk scenarios. Showing your technical competence will give you an edge.
